Customer Testimonials

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DealerRater Feb 26, 2021

Chase has always been so great to work with! He always goes above and beyond to find what is right for you! Highly recommend him!

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Google Feb 20, 2021
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Google Feb 20, 2021
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DealerRater Feb 17, 2021

I decided to test drive a vehical from here on a whim,i have dealt with a few dealerships in the past and didn't have the greatest experiences with those, that was not the case here. As soon as i walked in it felt calm,no pressure,i was helped with getting into the test drive quickly, then met my sales person, again didnt feel pressured at all, the next day i made up my mind and Chase had me driving away in my new purchase in a few hours,which in my mind was fast. I highly recommend ...

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DealerRater Feb 17, 2021

Chase was great to work with! We love the vehicle and will definitely be back in the future. Great people and service all around!! Highly recommend.

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DealerRater Feb 17, 2021

Buying a minivan was actually FUN thanks to Chase and his team at Bernards! I would highly recommended Bernards to anyone who is looking to make a vehicle purchase. I never felt pressure to make a decision either way, but felt totally comfortable with their non sales approach . At my request Chase dug out the big red bow for a picture opportunity before I left! 🙂

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Google Feb 13, 2021
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Google Feb 13, 2021

The only place to shop for a vehicle! They go above and beyond any other dealership.

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DealerRater Feb 11, 2021

Chase was so great to work with! This was my first big adult purchase and he walked me through everything and made everything as easy as possible. Bernard's is a great place to buy a car I 10/10 recommend to everyone 🙂

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Google Feb 6, 2021
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Google Feb 4, 2021

Best service ever! Thank you Benny:)

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DealerRater Feb 3, 2021

Chase was quick and right to the point. I showed up and the car was started, clean, and ready to test drive. He puts 100% into his job and he worked hard to get me the car that I wanted. He is a great guy! I will recommend Chase with confidence to my friends and family.

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DealerRater Jan 29, 2021

Everyone from the receptionist to sales and finance were very pleasant and great to work with. First time we haven’t bought a Ford in over 25 years. Definitely will be back! Thank you Chase for the great experience!

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Google Jan 29, 2021

The best experience right here!! Ken helped us find the right vehicle for us!! He answered all our questions!! Finally found the Jeep for us. We would totally recommend Bernards to our friends and family. Matt from Finance too! Thank you so much KEN for the pleasant experience!!

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Google Jan 29, 2021
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Google Jan 27, 2021
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Google Jan 23, 2021

Had exceptional customer service buying a new Jeep Wrangler and traded my Cherokee. Bought it from Mike M. and he was great to work with, along with Matt in finance. Can’t wait to continue getting my new Wrangler serviced at Bernards!

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DealerRater Jan 15, 2021

Chase is a wonderful guy to work with. Up front, no BS and makes the process as easy as possible. Honestly, we went back to Bernard's for this reason. He made the first buy easy as well as the second. Really like the folks at Bernard's and recommend them to everyone. Make sure to ask for Chase 🙂

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DealerRater Jan 14, 2021

Chase is a hard-working ,genuine and honest sales person who I would highly recommend to anyone looking to purchase a vehicle! He is a family-oriented man who helps his customers find what they are looking for!

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Google Jan 13, 2021

Good service.

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DealerRater Jan 9, 2021

Great guy to work with, he was never pushy, very patient, and helped me get the exact truck I was looking for. This was the second vehicle Chase has helped us purchase and both were very smooth transactions. 10/10

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DealerRater Jan 9, 2021

Chase was great! We recently bought a 2017 Dodge Durango R/T and Chase made the process so quick and easy. Such a great experience and we will continue to tell people to go talk to Chase at Bernard’s in New Richmond when they are looking for a new vehicle. Thank you!!

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Google Dec 30, 2020

Good service

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Google Dec 23, 2020

Very friendly, and did what it took to get me help on my vehicle

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Google Dec 22, 2020

Can’t speak for sales or anything beyond parts dept. but I went in to purchase a part for a truck that was a “dealer-only” part as no one else offers it at all except the dealer. Junk yards nearby also didn’t have a truck new enough with a compatible part, so I was forced to purchase the axle nut from the dealer. It was an expensive for just being a fairly simple axle nut. Over the phone I *heard* the price was about $53. When I went in, I was now told it was $63. I told the parts guy ...

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DealerRater Dec 17, 2020

I had the best experience working with both Chase and Dena at Bernards. They are true professionals and made the entire experience a great one which is not the experience I've had in the recent past. Going forward I will make sure to spread the word to my friends and family that they are the folks to contact for their next vehicle!

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DealerRater Dec 16, 2020

Worked with me for a few months making sure I bought what I really wanted. Stayed patient and was very cordial! 10/10 would go again!

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Google Dec 12, 2020

Great Service and Coffee!

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Google Dec 9, 2020

Everyone there is there to help you with your needs. Best new prices I could find. Worth driving to

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DealerRater Dec 8, 2020

Chase is awesome. My brother-in-law referred me to Chase after he and my sister had both worked with him. He’s a true gem! Very laid back, reliable, friendly, knowledgeable and fun to work with. I highly recommend him!

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Google Dec 8, 2020
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Google Dec 3, 2020

Chase definitely goes the extra mile! Quick and easy process for sure!

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Google Dec 1, 2020

My story of purchasing a vehicle was certainly not a typical one. After 15 years of living abroad, I decided to move back to the Twin Cities. I knew that I would be in need of a vehicle, and luckily received a tip from a local family member to pay a visit to Bernard's in New Richmond, specifically, Mark Flatten. I came to the Twin Cities a few months before the move and met with Mark at the dealership. We agreed that we would once again connect via email 1-2 months before my arrival to order the truck. What a ...

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Cars Dec 1, 2020

My story of purchasing a vehicle was certainly not a typical one. After 15 years of living abroad, I decided to move back to the Twin Cities. I knew that I would be in need of a vehicle, and luckily received a tip from a local family member to pay a visit to Bernard's in New Richmond, specifically, Mark Flatten. I came to the Twin Cities a few months before the move and met with Mark at the dealership. We agreed that we would once again connect via email 1-2 months before my arrival to order the truck. What a ...

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Google Nov 29, 2020
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DealerRater Nov 11, 2020

Chase was wonderful to work with! Fair, kind and a hard worker. He also put safety first during the pandemic and made sure it was safe and quick to purchase the new vehicle.

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Google Nov 11, 2020
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Google Nov 6, 2020

Everytime I go there it's a very pleasant experience!! From being greeted for an oil change, having to chat about service or hanging out with Todd Nielsen, who is an awesome employee, it's always been a great experience!!!

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Google Nov 5, 2020

I came to fix my transmission's pan leak and they took care of it. Came last minute to check a noise on my jeep's differential and they pointed out the problem at not charge. Very nice and professional people. Recommended!

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DealerRater Nov 3, 2020

Chase took care of every piece of our transaction quickly and efficiently, without the pushy sales feeling that I’ve encountered in other buying processes. Purchasing my Jeep was the smoothest vehicle purchase transaction I’ve ever encountered. We asked for a couple of things to be looked at on the vehicle, and Chase and the service team made it happen all the same day. We can’t thank Chase enough for his excellent service!

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Google Nov 3, 2020
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DealerRater Oct 24, 2020

Chase always goes above and beyond. You tell him what you want and he will find it! I would suggest Chase to anyone and everyone!

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DealerRater Oct 24, 2020

This was my first new car purchase in years. Chase made the decision to upgrade and get what I really wanted. Thanks for everything!!!! We will be back

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Google Oct 23, 2020

Just purchased the third vehicle for my household from Bernards. We worked with Chase Paulson and Parker Olson and we couldn’t be happier with their responsiveness, recommendations and low pressure personalities. The service received at Bernards is second to none, from their sales team to their parts department; I have received nothing but exceptional service and look forward to working with them again in the future.

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DealerRater Oct 23, 2020

Chase was extremely helpful, made great recommendations and was always available when I wanted to meet or ask questions. Cannot imagine working with anyone else.

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Google Oct 21, 2020
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Google Oct 21, 2020

Friendly place.

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DealerRater Oct 20, 2020

Chase was great to work with! We were in and out of the dealership fairly quick and everyone was great. He was very personable and was able to answer all our questions. We love our new van!

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Google Oct 13, 2020
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Google Oct 3, 2020
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Google Sep 24, 2020
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DealerRater Sep 13, 2020

Very quick and easiest car buying experience we’ve ever had. Chase was professional and responsive. Being an out of state purchase, I had questions. No problems whatsoever. Smooth transaction. We wouldn’t hesitate to purchase from Chase and Bernard’s again. Ryan, the finance person was prepared and also professional. Our previous two vehicle purchases almost ended in the finance office. This experience and transaction was completely opposite to what I was expecting.

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DealerRater Sep 4, 2020

I felt like Chase really wanted us to get the best deal we could! Very helpful and a pleasure to work with. I would shop there again!

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Google Aug 21, 2020

UPDATE...Aug 5th 2020: I'm giving a shout out to Ben In the drive up oil change area! He is a breath of fresh air! There has been times when my greeting from the employees in that area are short and dismissive...Ben was quick to greet last week with my oil change and tire rotation... and just as kind today for a replacement part ! That response goes a longway ! Thanks again Ben, you made my day! ........ Chase P. Was my salesman... I was looking for a JEEP wrangle and after patiently working with me to find a JEEP I ...

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Google Aug 15, 2020

Excellent, Chase answered all my questions,, I came on my motorcycle, I'll be there tomorrow morning with my pick up, to possibly, trade in..

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Google Aug 12, 2020

It took longer than I expected but they had a lot of recall work to do and were professional and courteous. Gave me a car so that I could go get lunch. Would highly recommend.

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Google Aug 4, 2020

Chase Paulson treated us very well in our search for a Jeep Wrangler. His no nonsense approach was enlightening to see.

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Google Aug 3, 2020

You need it they can get it.

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Google Jul 24, 2020

We’ve been buying from Bernard’s for years- because they are good people! The best customer service, we always leave happy and feel well taken care of. We won’t go anywhere else. Ask for Mark 😀

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Cars Jul 23, 2020

This was the best experience I have ever had. Everyone at Bernard's, specifically Mark and Zach, went above and beyond to help me search for the perfect Jeep for me. They allowed me to view and drive the car multiple times, they showed me all of its features, and they truly were amazing at fixing the parts that needed to be replaced. The Jeep needed a new Bluetooth module and Bernard's went out of their way and across the cities to get this part for me, which was on back order. They gave me more than an excellent ...

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Google Jul 23, 2020

This was the best experience I have ever had. Everyone at Bernard's, specifically Mark and Zach, went above and beyond to help me search for the perfect Jeep for me. They allowed me to view and drive the car multiple times, they showed me all of its features, and they truly were amazing at fixing the parts that needed to be replaced. The Jeep needed a new Bluetooth module and Bernard's went out of their way and across the cities to get this part for me, which was on back order. They gave me more than an excellent ...

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Google Jul 11, 2020

Very nice and polite to customers Wait on you immediately no waiting and quick service.

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Google Jul 10, 2020

Parker went above and beyond to help my wife and I.

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Google Jul 10, 2020

Best dealership in the midwest! Best people and service around!

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Google Jul 6, 2020
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Google Jul 4, 2020
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Google Jul 4, 2020
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Google Jun 24, 2020

We would like to Thank everyone in the service department that went out of there way to help two stranded tourist. We lost two tires about a mile from your dealership. CTK towed us to your dealership on Sunday night. When we called Monday morning the 22nd of June they were very helpful in finding us four new tires for our Jeep Grand Cherokee and made a point of getting us the same tires that were already on the Jeep. They sent someone to St. Louis Park to pick up the tires and as soon as they were back started ...

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DealerRater Jun 24, 2020

This was bar non the best experience I have ever had with a dealership! Chase was a pleasure to meet and work with, a truly awesome guy. I committed to the purchase site unseen because of the trust I felt in Chase over the phone.

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DealerRater Jun 24, 2020

This dealership was awesome there was no pressure to buy anything and everyone was so happy to help find the perfect vehicle. Definitely recommend Bernard's.

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DealerRater Jun 24, 2020

Chase made it so easy to find a car for college! I absolutely love it and would recommend him to anyone looking for a vehicle!

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DealerRater Jun 24, 2020

Worked with Chase last week on two sales and he was the BEST. Genuine, friendly, easy to work with and very professional! Went out of his way to help answer questions, etc. Never felt rushed or pressured. Will definitely be back and would highly recommend!

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Google Jun 22, 2020

I had my baby with me to get an oil changed and they were very accommodating.

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Google Jun 18, 2020

Can't thank Chase and everyone at Bernard's enough for the exceptional service I have received. You guys are great!

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Google Jun 14, 2020
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DealerRater Jun 13, 2020

Chase was Awesome! My son was looking for a particular car. We search all over and found the perfect car on CARFAX! We got pre-approved before making the hour drive. Meet with Chase and the rest is history. The entire staff was great! My son is so HAPPY! 😊

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Google May 30, 2020

Extremely friendly and helpful staff and great deals!

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Google May 22, 2020
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Cars May 19, 2020

Called and spoke with Mark Flatten some time ago. Had a great time with him right away. Finally decided to purchase a new truck and contacted Mark again and he was as helpful and kind as the first time. Got the truck I wanted. Mark went over everything thoroughly, answered my questions and made it all easy. Nate was also a pleasure to work with. I have used Bernards for parts regularly and some service. A new purchase has added to the great service I have always received.

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DealerRater May 5, 2020

Purchased my 2020 Jeep Cherokee from Bernards, Chase was so nice to work with and not pushy or rushed me. Best vehicle purchasing experience ever.

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Cars Apr 30, 2020

Went to look at a used Jeep we found on cars .com for my daughter. Wife and daughter did a pre-look and had a great experience working with Chase. The Jeep was clean and as described and we went back to purchase the next day. Quick and painless - we had our financing figured out ahead of time and were able to get the process done in about an hour.

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Google Mar 30, 2020

Always very helpful. Chase does a great job

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DealerRater Mar 21, 2020

Chase has been absolutely wonderful with our car shopping experience. From beginning to end was great! we purchased our last 3 vehicles through him and we couldn’t be more happy!

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DealerRater Mar 20, 2020

Chase was an absolute gentleman who led me through the buying process from start to finish with no pressure to buy whatsoever. After buying my 2016 Ram from him I would strongly recommend if you are looking for any Ram, Dodge, Jeep or Chrysler vehicle to get in touch with him. Great guy!

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DealerRater Mar 20, 2020

I am 47 and have bought more than a few cars over the years. Since becoming a regular customer at Bernards and eventually Chase Paulson, I can honestly say I will never go anywhere else. My kids will buy their cars from there if I have anything to say about. Chase is always accommodating and always willing to go the extra mile to make a deal work for everyone. He is just a genuinely good person. Bernards is hands down the best car buying and service department I have ever dealt with. Need a new or used car? Go there!!!!

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Google Mar 16, 2020

Friendly environment, Got a great deal on a new 2500 Ram truck!!!

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Google Mar 13, 2020
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Google Mar 11, 2020

I have bought and leased over a dozen cars and trucks here got help with warranty from mark flatten today went out of his way to help me I’ll be re leasing one of my vehicles in a couple months I don’t even look at other options first class business thanks Ryan Fitzgerald

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Google Mar 10, 2020

Bought a truck from Chase and it was an extremely easy process. Highly recommended!

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Google Mar 4, 2020

I'm sorry...it should have been 5 stars. My phone glitched when I was trying to rate my experience.

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Google Feb 27, 2020
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Google Feb 26, 2020
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Google Feb 21, 2020

Great Family to buy a car from!

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Google Feb 18, 2020

What a great experience! Chase was professional, helpful and well educated on the vehicles in the lot. I'll be back again! Thanks so much for making the car purchase process so enjoyable!

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Google Feb 12, 2020

Love their service center.

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Google Feb 11, 2020
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DealerRater Feb 5, 2020

Chase got me the deal I wanted. I was very strict on what I wanted my monthly payment to be. He was able to meet that. I’m very happy with my Ram.

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DealerRater Feb 2, 2020

I was coming from a Ford truck to Ram. I worked with Chase Paulson who I highly recommend. He knew his stuff and cut right to the chase, he helped me choose my new Ram. I called prior to get some info on a certain truck and when I arrived the truck was up front ready to go. I priced it out over 150 miles and they offered me the best price in the region. Definitely ask for Chase

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Google Feb 2, 2020

I was coming from a Ford truck to Ram. I worked with Chase Paulson who I highly recommend. He knew his stuff and cut right to the chase, he helped me choose my new Ram. I called prior to get some info on a certain truck and when I arrived the truck was up front ready to go. I priced it out over 150 miles and they offered me the best price in the region. Definitely ask for Chase.

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Google Jan 30, 2020

Quick oil change and tire rotation, little spendy but worth it for the time you are there

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