Customer Testimonials
Mark, Parker, and the whole team were amazing to work with. No pressure, honest, and worked within our budget. They take a different approach to sales than many of the other dealerships we have experienced. We highly recommend them.
We had an unexpected start to our family road trip a few weekends ago when a last-minute service visit to Bernard's turned into a much bigger situation than we anticipated. We ended up needing a loaner vehicle and had to transfer all of our luggage, baby gear, and everything else for a weekend away with two little kids. Anyone with young children knows just how much that entails!
Our Jeep Grand Cherokee L, like many newer vehicles, has its share of known electrical issues. In our case, there were two pages of diagnostic codes, and much of the vehicle'... Read More Google - Oct 14, 2026
My experience with Bernard’s Chrysler Dodge Jeep Ram was excellent! I had the pleasure of working with Parker in sales, and he was professional, courteous, patient, and extremely knowledgeable throughout the entire process. He took the time to answer my questions and provided outstanding customer service. I highly recommend Parker to anyone in the market for a vehicle!
Had the oil changed in my Jeep. Always enjoy going there. They have a nice area to wait for you vehicle, free drinks and snacks and coffee. Staff is courteous.
My husband brought me a beautiful Acura MDX 2020 in May 2026. Though I was not happy about getting payments, this purchase was a necessity. Almost 90 days later, I had to take the vehicle to the Acura dealership for what I thought was one recall, but it ended being three. During the inspection, I was told the vehicle needed about $3000 in repairs. Needless to say, I was not happy about that news. After posting a review of being disappointed, Todd reached out to us immediately to help! He reminded me, we purchased a service contract and he promptly sent over a copy ... Read More Google - Sep 15, 2026
Parker and Matthew were tremendously helpful in getting me exactly the car I wanted! Amazing service and great prices! Made this out of state deal smooth and worry free. Car delivered in an enclosed trailerwith a very cheap shipping price and flawless transport and delivery! Thank you Parker and Matthew!
Parker and the entire team were exceptional from start to finish! Their professionalism, knowledge, and genuine care made the whole car-buying experience smooth, stress-free, and enjoyable. They took the time to understand my needs, answered all my questions, and went above and beyond to make sure I got the perfect vehicle. You can tell they truly care about their customers, not just making a sale. I couldn’t be happier with my new car and the outstanding service I received. Highly recommend Parker and the team to anyone in the market for a new vehicle!
Our Salesman Chris A was great!! He answered all our questions, showed us exactly what we asked for, and sealed the deal. Matthew our Finance person nailed it! He had all the papers ready. Sign out was a breeze! This was my first experience with Bernard’s, I would recommend them! Thank you for the great customer service.
You have great service.See you when my parts come in
Bought a 2024 ram 2500 tradesman last year or so ago now from here and its been an awesome truck and was great price super friendly staff 10/10 👍
I came to Bernard's after a horrible experience at a large dealer in the Twin Cities. My parents have boughten cars at Bernard's for decades and have always been happy with the service and the cars. I needed an AWD minivan and found the perfect van. It had everything I wanted. I worked with Ken and he held the car for a couple days so I could get there to check it out. I drove it and it was a great deal. Low miles, newer, AWD and room for my family. The price was great when compared to ... Read More Google - Jul 12, 2026
Another outstanding service job on my Dodge challenger. The guys found a nail in my tire and took care of it. Nail could have wrecked my July 4th weekend. I highly recommend this place. Stack Larson Hudson Wi
I will continue to come back all thanks to Kevin! Our company Legacy Concrete Coating does business with Kevin & he always goes above & beyond to make things convenient for us. We appreciate you Kevin, you rock!!
Sam really helped us out today, As soon as we pulled in he listened to our truck hopped under it and knew what was wrong right away. Showed us pictures and gave us updates throughout the day. He got us back up and running so quickly such a big help. We will definitely be back. Wonderful customer service.
I just got my new car through Bernards, and it was such a simple and easy experience! Everyone there was so friendly. I worked with Sam, Chase and Matthew, and they honestly couldn't have made the whole process any easier. Highly recommend them!
Wonderful customer service. Their team has gone above and beyond to try to help me.
I cannot recommend Bernard's car dealership enough! They truly understand how to build lifelong customer loyalty by constantly going above and beyond. A huge shoutout to Chase, who is absolutely excellent at what he does. He doesn’t just focus on making a sale; he genuinely cares about building real, lasting relationships with his clients. The entire team makes you feel valued and supported every step of the way. If you want a dealership that treats you like family and delivers top-tier service, go see Chase at Bernard's!
Bernards is top notch. We got our oil changed, tires rotated and they fixed a slow leak in the tire. I was out within an hour. Can't say enough good things about their sales staff nd the service department!!
I am beyond grateful to John George, Parker Olson and the entire staff at Bernard’s. I recently purchased a used Chevy Silverado and traded in our minivan. They treated my wife, kids and I like family. I strongly recommend anyone to give the staff at Bernard’s the opportunity to find the best fit for you without the pressure and red tape you get from other dealerships. Thank you again.
Amazing people! Recommend!
Excellent service department
Update: After posting my original review I received a call from Zach at Bernards. He assured me that the repairs needed will be covered, whether through the warranty, or by Bernard's! I can't tell you how grateful I am for this follow up. Our family has purchased a few cars at Bernard's and the sales experience is always very pleasant, no pressure, just making sure to help us get the vehicle that worked best for us at the time. After this I can say without reservation that I will be going to Bernard's for any future ... Read More Google - Apr 22, 2026
Bernard’s is everything you want in a car dealership—no pressure, small‑town friendly, and genuinely helpful. I bought my truck about a month ago, and they’ve been fantastic both during and after the sale.
Mark was amazing to work with, as was everyone we met. He even stayed late for us and was always helpful over the phone, no matter the time of day. Little things mattered too—great snacks and popcorn, which sounds small but stood out after visiting other dealerships that didn’t even offer a drink.
If I had to give one “con,” it’... Read More Google - Apr 10, 2026
Everyone i ran into here was very pleasant and helpful asked if they could help in anyway. I recommend going here for a vehicle no pressure what so ever! Great people! Thanks again Mark for everything!
Chase was the best to work with. He really listened to what we needed and never pushed us toward one vehicle or another—we got to pick exactly what we wanted. Matthew was amazing as well. We had a price point we needed to stay within, and they made it happen. We ended up getting my wife a 2023 Jeep Grand Cherokee and the whole process was easy and smooth. We will definitely be purchasing from Bernard’s again!
5 stars is just not enough. Working with this dealership, despite some vehicle issues, has been a pleasure. I have been to many dealerships and this one stands out. Their communication is top notch and hospitality is unmatched. Thank you to all of the employees at Bernard’s!
I recently purchased a used 2023 Ram from Chase and the experience was amazing! Chase was very approachable, kind and super knowledgeable. I loved that Chase wasn’t pushy and truly cared about finding a vehicle that would be the best fit for me! The overall purchase process was seamless and faster than expected. In addition, the price was extremely fair. 🙂 I will definitely be buying my next vehicle from Chase !
Just have to give a quick shout out to Ethan, the Parts Manager, here at Bernard's Dodge. I won't go into great detail, but through him, I was able to witness something I would ascribe to being truly a miracle and watched God work through his good deeds, humble smile and I cannot say thank you enough for what you did today! Whoever his boss is, this guy is someone you need to hang onto at all costs!
Worth visit
I can’t say enough good things about Bernard’s. Yesterday morning my car started having issues. I spent hours calling multiple dealerships trying to get an appointment and a loaner vehicle, and every place told me they were fully booked and couldn’t help.
I’ve been a customer at Bernard’s since 2018, and although I didn’t call them first because I was out of town and there were closer options, I eventually reached out. From the moment I spoke with them, the difference was clear. While they weren’t initially sure a loaner would be available, I ... Read More Google - Jan 27, 2026
I worked with Chase and he set me up! Super friendly and flexible with our price and needs. I'll be going to him for all future purchases!
I had the best experience buying from my man Chase Paulson! Very personable guy!
Another great experience at Bernard’s with Chase as our salesman! This is our fourth vehicle purchase with him, and we keep coming back because he’s honest, knowledgeable, and truly genuine. There’s never any pressure—just transparency, integrity, and care for what’s best for our family. Chase makes the process smooth and stress-free every time. Highly recommend!
CHASE PAULSON IS THE VERY BEST SALES REP I'VE EVER MET. HE KNOWS THE PRODUCT AND IS A SUPER PERSON. 5 STAR/ ABSOLUTELY 💯
Have bought 6 vehicles from Chase and it’s always a great experience. Have recommended friends and family to him as well. Car number 7 is about a year out and these guys will continue to get my business.
My father bought all his vehicles here for at least 30 years. I recently was in the market for a new vehicle and gave them a try and I’m glad I did. Mark was fantastic to work with in the purchase of a new vehicle as was everyone I interacted with. I highly recommend this dealership to anyone in the market for a a Dodge, Jeep, or Ram vehicle.
I recently (11/29/25) purchased a new Ram truck from Bernard's, and the experience was outstanding from start to finish. Ken Jenderny was my salesman, and he made the entire process straightforward and hassle-free.
What stood out most was the no-nonsense approach. Ken was knowledgeable, professional, and genuinely focused on providing me with matter-of-fact information on the truck I wanted to purchase rather than pushing unnecessary add-ons or playing pricing games. Additionally, they were more than fair with my trade-in value, especially when compared to nearby competitors.
Ken answered all my questions thoroughly and made sure I understood exactly what I ... Read More Google - Dec 4, 2025
This was my second time working with Mark Flatten at Bernard’s, and he continues to exceed every expectation. Mark stepped up in every way—handling all my requests, coordinating details, and making sure a surprise 50th birthday gift came together flawlessly. The entire purchase process was quick, smooth, and completely stress-free. His customer-first mindset and ability to make things happen are unmatched. I’ll absolutely keep coming back to Mark and Bernard’s for future vehicle purchases. Truly outstanding experience! Thanks Mark and Team Bernard’s
The Best Dealership I've ever bought a vehicle from. Chase was my salesman whom helped me from the start todate. This Dealership takes great care of there customers also after the purchase surprised with a Ram Hat to.
We drove 1hr 30min to this specific dodge dealership from our home town of Elk River to pick up the 2025 dodge hornet. The service here was better than I have ever expected a dealership to treat its clients. They greeted me with a firm handshake and a determination to find me the best deal for my vehicle. I would say they made the drive worth it.
Everyone was very helpful and friendly.
I spent twenty years in the automotive industry and have established connections with many dealers and friends who are salespeople. After leaving the business, I've purchased two vehicles, both from Bernards. When someone asks me for help when seeking a new car, I always send them to the same place. Why? Because Bernards does business the right way! Thank you, Fleets, Jay, Nick, Mike, and everyone at Bernards for stepping up and doing the right thing after my warranty company would not. Now I have another story to tell when asked where someone should purchase their next vehicle!
Took our 2017 Jeep Grand Cherokee in for a transmission issue, which was determined to be a failure requiring a replacement transmission under warranty. While we were disappointed with the news, they were thorough in their customer service at the beginning, middle, and end of the process which took about three weeks to source parts and complete the work. A complementary loaner was provided. We purchased the Jeep there in 2019 and with this issue they took care of, and other visits there, I have confidence in their abilities and their genuine interest in doing all that is possible to ensure their ... Read More DealerRater - Dec 5, 2024
Exceptional Service and a Smooth Purchase Experience!
I recently had the pleasure of purchasing my new challenger from Bernard's Chrysler Dodge Jeep Ram, and I can confidently say it was one of the best car-buying experiences I've ever had! I was led there by God and it was definitely the right atmosphere for me to feel safe and secure in making a purchase from people who truly care about others.
From the moment I walked in, the staff was welcoming and attentive. My sales representative, Chase Paulson, was incredibly knowledgeable and took the time to understand my needs ... Read More DealerRater - Aug 12, 2024
I recently had the pleasure of purchasing a Jeep from Bernards and I must say, it was a wonderful experience from start to finish. The staff was incredibly friendly and knowledgeable, and they went out of their way to make sure I found the perfect vehicle for my needs.
From the moment I stepped onto the lot, I felt welcomed and comfortable alot like family! Mark Flatten went well out of his way to make the experience one I wont forget, he was patient and attentive, and he really took the time to understand what I was looking for in ... Read More DealerRater - Mar 26, 2023
Even though I didn’t buy my truck through Bernard’s (ended up finding my truck on east coast), it was not possible without Chase’s help and guidance. For that, Chase has a customer and recommendation for life. I would not hesitate to recommend Chase for any friends, family or my kids in the future. Everything you’d want in a car salesman: no pressure, gave me the keys to test drive a truck as long as I wanted to, answered every question I had (like 2 hours’ worth), and searched the computer system for the “unicorn truck” I was ... Read More DealerRater - Mar 21, 2023
Chase is great to work with. We told him what we were looking for and he found us exactly what we wanted. This was our second vehicle we have purchased from Bernard's and I can say with confidence that we will be back in the future.
Chase helped us find exactly what we were looking for! He is very knowledgeable and great to work with. We love our new Jeep and will recommend him and Bernards Always! We also recommend the entire sales and service team! Thank you for the great car buying experience!
I will be the first to admit I am super picky about my Jeeps and dealers! I will go to no one other than Chase Paulson at Bernards in the WI/MN area! He does not push me to spend more and listens to exactly what I want! #Cut2TheChase
Looking for a low-pressure, honest, friendly salesman who won’t play games and upsell on every little thing? Chase Paulson is your guy! Chase sold me a Dodge Durango and throughout my buying experience, he was friendly, efficient, and attentive- all while juggling multiple customers! I’d recommend asking for Chase if your looking for a new vehicle!
Chase has always been so great to work with! He always goes above and beyond to find what is right for you! Highly recommend him!
Chase was great to work with! We love the vehicle and will definitely be back in the future. Great people and service all around!! Highly recommend.
I decided to test drive a vehical from here on a whim,i have dealt with a few dealerships in the past and didn't have the greatest experiences with those, that was not the case here. As soon as i walked in it felt calm,no pressure,i was helped with getting into the test drive quickly, then met my sales person, again didnt feel pressured at all, the next day i made up my mind and Chase had me driving away in my new purchase in a few hours,which in my mind was fast. I highly recommend ... Read More DealerRater - Feb 17, 2021
Buying a minivan was actually FUN thanks to Chase and his team at Bernards! I would highly recommended Bernards to anyone who is looking to make a vehicle purchase. I never felt pressure to make a decision either way, but felt totally comfortable with their non sales approach . At my request Chase dug out the big red bow for a picture opportunity before I left! 🙂
Chase was so great to work with! This was my first big adult purchase and he walked me through everything and made everything as easy as possible. Bernard's is a great place to buy a car I 10/10 recommend to everyone 🙂
Chase was quick and right to the point. I showed up and the car was started, clean, and ready to test drive. He puts 100% into his job and he worked hard to get me the car that I wanted. He is a great guy! I will recommend Chase with confidence to my friends and family.
Everyone from the receptionist to sales and finance were very pleasant and great to work with. First time we haven’t bought a Ford in over 25 years. Definitely will be back! Thank you Chase for the great experience!
Chase is a wonderful guy to work with. Up front, no BS and makes the process as easy as possible. Honestly, we went back to Bernard's for this reason. He made the first buy easy as well as the second. Really like the folks at Bernard's and recommend them to everyone. Make sure to ask for Chase 🙂
Chase is a hard-working ,genuine and honest sales person who I would highly recommend to anyone looking to purchase a vehicle! He is a family-oriented man who helps his customers find what they are looking for!
Great guy to work with, he was never pushy, very patient, and helped me get the exact truck I was looking for. This was the second vehicle Chase has helped us purchase and both were very smooth transactions. 10/10
Chase was great! We recently bought a 2017 Dodge Durango R/T and Chase made the process so quick and easy. Such a great experience and we will continue to tell people to go talk to Chase at Bernard’s in New Richmond when they are looking for a new vehicle. Thank you!!
Worked with me for a few months making sure I bought what I really wanted. Stayed patient and was very cordial! 10/10 would go again!
I had the best experience working with both Chase and Dena at Bernards. They are true professionals and made the entire experience a great one which is not the experience I've had in the recent past. Going forward I will make sure to spread the word to my friends and family that they are the folks to contact for their next vehicle!
Chase is awesome. My brother-in-law referred me to Chase after he and my sister had both worked with him. He’s a true gem! Very laid back, reliable, friendly, knowledgeable and fun to work with. I highly recommend him!
Chase was wonderful to work with! Fair, kind and a hard worker. He also put safety first during the pandemic and made sure it was safe and quick to purchase the new vehicle.
Chase took care of every piece of our transaction quickly and efficiently, without the pushy sales feeling that I’ve encountered in other buying processes. Purchasing my Jeep was the smoothest vehicle purchase transaction I’ve ever encountered. We asked for a couple of things to be looked at on the vehicle, and Chase and the service team made it happen all the same day. We can’t thank Chase enough for his excellent service!
Chase always goes above and beyond. You tell him what you want and he will find it! I would suggest Chase to anyone and everyone!
This was my first new car purchase in years. Chase made the decision to upgrade and get what I really wanted. Thanks for everything!!!! We will be back
Chase was extremely helpful, made great recommendations and was always available when I wanted to meet or ask questions. Cannot imagine working with anyone else.
Chase was great to work with! We were in and out of the dealership fairly quick and everyone was great. He was very personable and was able to answer all our questions. We love our new van!
Very quick and easiest car buying experience we’ve ever had. Chase was professional and responsive. Being an out of state purchase, I had questions. No problems whatsoever. Smooth transaction. We wouldn’t hesitate to purchase from Chase and Bernard’s again. Ryan, the finance person was prepared and also professional. Our previous two vehicle purchases almost ended in the finance office. This experience and transaction was completely opposite to what I was expecting.
I felt like Chase really wanted us to get the best deal we could! Very helpful and a pleasure to work with. I would shop there again!
This was bar non the best experience I have ever had with a dealership! Chase was a pleasure to meet and work with, a truly awesome guy. I committed to the purchase site unseen because of the trust I felt in Chase over the phone.
This dealership was awesome there was no pressure to buy anything and everyone was so happy to help find the perfect vehicle. Definitely recommend Bernard's.
Chase made it so easy to find a car for college! I absolutely love it and would recommend him to anyone looking for a vehicle!
Worked with Chase last week on two sales and he was the BEST. Genuine, friendly, easy to work with and very professional! Went out of his way to help answer questions, etc. Never felt rushed or pressured. Will definitely be back and would highly recommend!
Chase was Awesome! My son was looking for a particular car. We search all over and found the perfect car on CARFAX! We got pre-approved before making the hour drive. Meet with Chase and the rest is history. The entire staff was great! My son is so HAPPY! 😊
Purchased my 2020 Jeep Cherokee from Bernards, Chase was so nice to work with and not pushy or rushed me. Best vehicle purchasing experience ever.
Chase has been absolutely wonderful with our car shopping experience. From beginning to end was great! we purchased our last 3 vehicles through him and we couldn’t be more happy!
Chase was an absolute gentleman who led me through the buying process from start to finish with no pressure to buy whatsoever. After buying my 2016 Ram from him I would strongly recommend if you are looking for any Ram, Dodge, Jeep or Chrysler vehicle to get in touch with him. Great guy!
I am 47 and have bought more than a few cars over the years. Since becoming a regular customer at Bernards and eventually Chase Paulson, I can honestly say I will never go anywhere else. My kids will buy their cars from there if I have anything to say about. Chase is always accommodating and always willing to go the extra mile to make a deal work for everyone. He is just a genuinely good person. Bernards is hands down the best car buying and service department I have ever dealt with. Need a new or used car? Go there!!!!
Chase got me the deal I wanted. I was very strict on what I wanted my monthly payment to be. He was able to meet that. I’m very happy with my Ram.
I was coming from a Ford truck to Ram. I worked with Chase Paulson who I highly recommend. He knew his stuff and cut right to the chase, he helped me choose my new Ram. I called prior to get some info on a certain truck and when I arrived the truck was up front ready to go. I priced it out over 150 miles and they offered me the best price in the region. Definitely ask for Chase
Chase worked with my wife and I on a new RAM and a new Jeep Grand Cherokee. He was amazing though out the whole process and would recommend him to anyone looking to buy a car! We will for sure be returning to Bernards and Chase for our next new vehicles!
Chase is far and above the best salesman I’ve ever dealt with when purchasing a vehicle. 100% honest and genuine from start to finish. It is nice to have someone who actually cares about his work, is there for you (not just a paycheck) and that will help get you exactly what you want in your vehicle. Chase will NEVER make you feel like you had to “settle” for anything at any point. Just ask and he’ll make it happen. Just bought my second vehicle through him, and I’m already planning on doing business with him for my ... Read More DealerRater - Jan 27, 2020
I was in contact with Chase for a specific trim level for a Grand Cherokee with specific options. Chase called me a week later with exactly what I described to him as my perfect JEEP. I told him what I had to put down on it, that I wanted the glass coat, and requested weather tech for the whole vehicle. He shot me a price and that's what I payed for it. No secret costs, I wasn't jerked around. I picked up my Jeep in perfect clean order with every extra how I asked for a few days ... Read More DealerRater - Jan 27, 2020
Test drive a one used and one new Jeep Wrangler. Chase was very informative and kept me up to date on what was going on with both vehicles, I ended up buying the new one. Chase was great to deal with. Very prompt on returning emails with my million questions and very good follow up. Thanks Bernard’s and chase!
Chase went leaps and bounds for us this time. After a oil change and a spur of the moment decision, Chase jumped hurdles for us to make this happen before we left for our vacation! We even had a snag as we were on our way down, our new (to us) vehicle was not even on the lot (yes we bought sight unseen for this model). I’m not sure what kind of hair was pull out to make it happen but on our hour drive he got the truck there for us! He even stayed late knowing we had ... Read More DealerRater - Jun 12, 2019
I purchased a new vehicle a couple months ago. Chase answered all my questions prior to coming, buying and even after my purchase of my new Jeep. He walked me through the whole vehicle, wasn’t in any rush, even though the dealership was busy. I would buy again from Chase!!! I am still loving my new vehicle. Thanks again! -Stacie Getzie
Chase was excellent to work with. He was very friendly and laid back, making my experience there very enjoyable. I would highly recommend him to anyone.
Wouldn’t go with any other salesman! He makes it smooth & easy & always finds exactly what we are looking for! Thank you for everything Chase!