Customer Testimonials
My husband & I had a great trade-in/purchasing experience at Bernard's today. Everyone we came in contact with from the moment we walked into the doors were extremely friendly & helpful from the front desk staff, to our amazing sales consultant Chase Paulson, to their business manager Matthew Fell, to the service center supervisor! Chase Paulson was a great sale consultant to work with. He didn't make us feel pressured for the sale, but was available to answer any questions we had. He talked us through the purchase agreement & made us feel confident in our trade ...
Worked with Matthew in finance with a somewhat odd refinance. He was very helpful and was more than understanding of my situation. Very happy with my experience with Bernards and Matt.
Just recently dealt with Ken to purchase a Chrysler Pacifica and have nothing but good things to say! He made the process as easy as it could be and I'm so impressed with this dealership. 😊
Awesome service by the Bernard's collision center after our recent deer collision with our new Jeep. We dropped off the vehicle on Sept 28th and it was completed midday on the 30th and it looks great. What an awesome experience! From our purchase experience last fall, with our service visits for oil changes, and now with the repairs, we are 100% satisfied with Bernard's. Thanks everyone!
Great people and great experience!
Ordered a 2021 Ram 2500 Laramie from Chase Paulson in the sales/leasing department back in January 2021. The ENTIRE ordering process was seamless working with Chase and I didn't feel any pressure from him. He helped me talk through what I wanted and helped me get what I wanted at a price I wanted to pay. He provided me updates almost DAILY on the order status! Phenomenal experience working with Chase. Fast forward to receiving the truck, 2500 miles into owning the truck, I had some issues come up that required warranty work. Jay, the service manager, was outstanding getting my vehicle ...
We recently bought a new Jeep Wrangler 4xe (Hybrid) and LOVE the vehicle. As always, the service provided by everyone at Bernards was incredible. The team was so helpful at every step - providing information in advance, answering all our questions and providing assistance to make the whole experience as seamless and smooth as possible. From the time we started our decision process to managing our trade-in and on the day of pickup, everyone was helpful, engaged and wonderful; Mark Flatten and Dena Beise are best in class. Thank you Bernards Northtown!
For starters our sales guy ken was fantastic.real pleasant to talk to made my son very comfortable.matt in finance couldn't of made any easier for my son he explained everything to a t very nice young man over all it was great i will be back
They did an amazing job detailing my car! I will definitely go again!
I had received a notice from NHSA for an airbag recall on my 2010 Dodge Challenger. I went to the service center during the later part of July and the service center had to special order the airbag which took about three days. They sent a letter instead of calling or emailing me, which is okay. The service center seems to be a bit overwhelmed as they said the scheduling was not open until two weeks after the day I had called. I was scheduled to bring in the vehicle between 7:30 AM - 8:00 AM. I brought the vehicle in at 7:38 AM ...
after weeks of looking for the right van for my wife Chase was awesome helping us get her into hands down I'll keep coming back
After the sheer volume of salesmen I’ve talked to from various dealerships in the last few months, I would absolutely recommend everyone to check out Bernard’s. Chase was great to work with, being extremely helpful answering all 500 questions we had and making the whole process incredibly easy. Absolutely thrilled with our new truck!
Great staff, especially Kenny J. Always buy my vehicles here!
Unbelievably amazing customer service! We worked with Kenny. He helped us with even the difficult questions (that many often assume a dealership would want to keep quiet or close to their chest). It felt like he was on our side! Right from the get go he connected with us and then when it was time to talk business, he had the same kind and warm demeanor. What a wonderful place to purchase a vehicle. Highly recommend!!
Great experience. Very helpful staff. They really go the distance.
Just wanted to say what an incredible experience I had at Bernard's! Mark Flatten took incredible care of my wife and I, he came in on his afternoon off to personally do the delivery on our new Wrangler! Matt in finance had all the paperwork ready to go for us and everything was smooth and easy! Mark even followed up with us to make sure we made it home ok and to see if we had any other questions about our new Jeep! I am in the retail business also and I would highly recommend Bernard's to anyone! ...
Awesome service for my dodge, Thank you guys!! Have a great day🌝
Amazing customer service. They take the time to explain everything. They are honest and compassionate. The were very knowledgeable about their vehicles, and the products they offer. They catered to my daughter's every need when it came to what she needed and what she could afford. Chase and Matthew answered all our nervous questions and then some. They took the time to go over the car again, have it detailed, and a fresh oil change. At one point I remember telling the salesman about how my daughter loved dragonflies. It meant something very meaningful to her.... On the way ...
Chase helped us find exactly what we were looking for! He is very knowledgeable and great to work with. We love our new Jeep and will recommend him and Bernards Always! We also recommend the entire sales and service team! Thank you for the great car buying experience!
I will be the first to admit I am super picky about my Jeeps and dealers! I will go to no one other than Chase Paulson at Bernards in the WI/MN area! He does not push me to spend more and listens to exactly what I want! #Cut2TheChase
Very impressed with David and Andy! Super great sales people to work with. Looked at 10-15 dealerships in MN before coming here and could not deal with the pushy sales and lack of vehicle knowledge/transparency in MN. Bernards was very transparent on all vehicle and maintenance upkeep related questions I needed answered. They also addressed 2 issues with the vehicle I purchased prior to me buying which was a windshield crack, and a pull in the vehicle that ended up requiring new tires. This was the first dealership that was willing to work with me on vehicle issues prior to ...
Chase went above and beyond to help Us out today! Best experience at a dealership I’ve ever had. Left happy in my brand new Ram warlock!
Fixed the van great! I wish they would've comped the diagnostic charge since I had all the work done there. Other card dealership diagnose the privilege and then fix it and take the diagnostic fee off. Not Bernards.
Superior service! I felt like I was buying a car from a friend rather than a salesmen. Folks at Bernard’s are honest and don’t try to up-sell all the unnecessary bells and whistles. I absolutely love the Civic I got from this dealership. It was the best deal in a 100-mile radius (and I checked three major sites)!
The Sales staff was amazing, but the financing didn't go as smoothly. They work with such a large selection of finance companies, that they may not always check the one you want. I had asked if they worked with my bank early in the process, but didn't specifically request that they check with them when we put the deal together the following day. When I asked what the rate was at my bank, they didn't have it, but did offer me a discount, that they thought would be close to what I would get at mine, so ...
I have been going to Bernard's for years. We have not bought all of our vehicles through them, but we always get them serviced at Bernard's. We've had cars where they were nearly totalled, deer catastrophes, and simple maintenance. Not only are repairs done in a timely manner, but they communicate with us, offer a rental when possible, and most importantly, they do stellar work! I've recommended them to many others, and will again and again. Great company!
Bernard's is the first time I haven't felt pressured into making a sale on the spot. Everyone is friendly and care about the customer. Wouldn't buy from anywhere else again.
Looking for a low-pressure, honest, friendly salesman who won’t play games and upsell on every little thing? Chase Paulson is your guy! Chase sold me a Dodge Durango and throughout my buying experience, he was friendly, efficient, and attentive- all while juggling multiple customers! I’d recommend asking for Chase if your looking for a new vehicle!
Chase has always been so great to work with! He always goes above and beyond to find what is right for you! Highly recommend him!
Chase was great to work with! We love the vehicle and will definitely be back in the future. Great people and service all around!! Highly recommend.
I decided to test drive a vehical from here on a whim,i have dealt with a few dealerships in the past and didn't have the greatest experiences with those, that was not the case here. As soon as i walked in it felt calm,no pressure,i was helped with getting into the test drive quickly, then met my sales person, again didnt feel pressured at all, the next day i made up my mind and Chase had me driving away in my new purchase in a few hours,which in my mind was fast. I highly recommend ...
Buying a minivan was actually FUN thanks to Chase and his team at Bernards! I would highly recommended Bernards to anyone who is looking to make a vehicle purchase. I never felt pressure to make a decision either way, but felt totally comfortable with their non sales approach . At my request Chase dug out the big red bow for a picture opportunity before I left! 🙂
The only place to shop for a vehicle! They go above and beyond any other dealership.
sales staff are amazing,friendly, service is fast, i highly recomend dealing with chase!
Chase was so great to work with! This was my first big adult purchase and he walked me through everything and made everything as easy as possible. Bernard's is a great place to buy a car I 10/10 recommend to everyone 🙂
Best service ever! Thank you Benny:)
Chase was quick and right to the point. I showed up and the car was started, clean, and ready to test drive. He puts 100% into his job and he worked hard to get me the car that I wanted. He is a great guy! I will recommend Chase with confidence to my friends and family.
They are great dealership they helped you out
Everyone from the receptionist to sales and finance were very pleasant and great to work with. First time we haven’t bought a Ford in over 25 years. Definitely will be back! Thank you Chase for the great experience!
Definitely 5 stars!!! Best experience!! Thank you to Ken Jenderny who helped us with finding the right Jeep!! Would recommend!!👍🏻👍🏻
The best experience right here!! Ken helped us find the right vehicle for us!! He answered all our questions!! Finally found the Jeep for us. We would totally recommend Bernards to our friends and family. Matt from Finance too! Thank you so much KEN for the pleasant experience!!
Had exceptional customer service buying a new Jeep Wrangler and traded my Cherokee. Bought it from Mike M. and he was great to work with, along with Matt in finance. Can’t wait to continue getting my new Wrangler serviced at Bernards!
My husband and I were referred to Chase Paulson by a friend that has done business with the dealership for years. We were looking for a new SUV or 4x4. We talked to Chase and let him know our budget and what we were looking for. He zoomed in on our wish list. He had 2 vehicles running and ready for our test drive appointment when we arrived. We were in/out done deal within an hour! Fast, friendly, professional service! Highly recommend!
Chase is a wonderful guy to work with. Up front, no BS and makes the process as easy as possible. Honestly, we went back to Bernard's for this reason. He made the first buy easy as well as the second. Really like the folks at Bernard's and recommend them to everyone. Make sure to ask for Chase 🙂
Chase is a hard-working ,genuine and honest sales person who I would highly recommend to anyone looking to purchase a vehicle! He is a family-oriented man who helps his customers find what they are looking for!
Good service.
They are flexible and helpful. They have friendly staff and made my uncomfortable experience out of town feel more at ease so I can leave. Plus their waiting area is comfortable for me and my tiny pup. Thank you Bernards.
Great guy to work with, he was never pushy, very patient, and helped me get the exact truck I was looking for. This was the second vehicle Chase has helped us purchase and both were very smooth transactions. 10/10
Chase was great! We recently bought a 2017 Dodge Durango R/T and Chase made the process so quick and easy. Such a great experience and we will continue to tell people to go talk to Chase at Bernard’s in New Richmond when they are looking for a new vehicle. Thank you!!
Good service
Very friendly, and did what it took to get me help on my vehicle
Can’t speak for sales or anything beyond parts dept. but I went in to purchase a part for a truck that was a “dealer-only” part as no one else offers it at all except the dealer. Junk yards nearby also didn’t have a truck new enough with a compatible part, so I was forced to purchase the axle nut from the dealer. It was an expensive for just being a fairly simple axle nut. Over the phone I *heard* the price was about $53. When I went in, I was now told it was $63. I told the parts guy ...
Worked with me for a few months making sure I bought what I really wanted. Stayed patient and was very cordial! 10/10 would go again!
I had the best experience working with both Chase and Dena at Bernards. They are true professionals and made the entire experience a great one which is not the experience I've had in the recent past. Going forward I will make sure to spread the word to my friends and family that they are the folks to contact for their next vehicle!
Great Service and Coffee!
Everyone there is there to help you with your needs. Best new prices I could find. Worth driving to
Chase is awesome. My brother-in-law referred me to Chase after he and my sister had both worked with him. He’s a true gem! Very laid back, reliable, friendly, knowledgeable and fun to work with. I highly recommend him!
Chase definitely goes the extra mile! Quick and easy process for sure!
My story of purchasing a vehicle was certainly not a typical one. After 15 years of living abroad, I decided to move back to the Twin Cities. I knew that I would be in need of a vehicle, and luckily received a tip from a local family member to pay a visit to Bernard's in New Richmond, specifically, Mark Flatten. I came to the Twin Cities a few months before the move and met with Mark at the dealership. We agreed that we would once again connect via email 1-2 months before my arrival to order the truck. What a ...
My story of purchasing a vehicle was certainly not a typical one. After 15 years of living abroad, I decided to move back to the Twin Cities. I knew that I would be in need of a vehicle, and luckily received a tip from a local family member to pay a visit to Bernard's in New Richmond, specifically, Mark Flatten. I came to the Twin Cities a few months before the move and met with Mark at the dealership. We agreed that we would once again connect via email 1-2 months before my arrival to order the truck. What a ...
Chase was wonderful to work with! Fair, kind and a hard worker. He also put safety first during the pandemic and made sure it was safe and quick to purchase the new vehicle.
Everytime I go there it's a very pleasant experience!! From being greeted for an oil change, having to chat about service or hanging out with Todd Nielsen, who is an awesome employee, it's always been a great experience!!!
I came to fix my transmission's pan leak and they took care of it. Came last minute to check a noise on my jeep's differential and they pointed out the problem at not charge. Very nice and professional people. Recommended!
Chase took care of every piece of our transaction quickly and efficiently, without the pushy sales feeling that I’ve encountered in other buying processes. Purchasing my Jeep was the smoothest vehicle purchase transaction I’ve ever encountered. We asked for a couple of things to be looked at on the vehicle, and Chase and the service team made it happen all the same day. We can’t thank Chase enough for his excellent service!
Chase always goes above and beyond. You tell him what you want and he will find it! I would suggest Chase to anyone and everyone!
This was my first new car purchase in years. Chase made the decision to upgrade and get what I really wanted. Thanks for everything!!!! We will be back
Just purchased the third vehicle for my household from Bernards. We worked with Chase Paulson and Parker Olson and we couldn’t be happier with their responsiveness, recommendations and low pressure personalities. The service received at Bernards is second to none, from their sales team to their parts department; I have received nothing but exceptional service and look forward to working with them again in the future.
Chase was extremely helpful, made great recommendations and was always available when I wanted to meet or ask questions. Cannot imagine working with anyone else.
Friendly place.
Thank you everyone at Bernards for making the transition to my new van seamless! We are very happy with the service! Thank you Chase for helping us find our perfect van.
Chase was great to work with! We were in and out of the dealership fairly quick and everyone was great. He was very personable and was able to answer all our questions. We love our new van!
Very quick and easiest car buying experience we’ve ever had. Chase was professional and responsive. Being an out of state purchase, I had questions. No problems whatsoever. Smooth transaction. We wouldn’t hesitate to purchase from Chase and Bernard’s again. Ryan, the finance person was prepared and also professional. Our previous two vehicle purchases almost ended in the finance office. This experience and transaction was completely opposite to what I was expecting.
I felt like Chase really wanted us to get the best deal we could! Very helpful and a pleasure to work with. I would shop there again!
Thank you Chase and the whole team at Bernerds for cleaning up the smoothie mess I made on my car seat:) I'm beyond impressed with the excellent customer service since I bought my Jeep a year ago.
UPDATE...Aug 5th 2020: I'm giving a shout out to Ben In the drive up oil change area! He is a breath of fresh air! There has been times when my greeting from the employees in that area are short and dismissive...Ben was quick to greet last week with my oil change and tire rotation... and just as kind today for a replacement part ! That response goes a longway ! Thanks again Ben, you made my day! ........ Chase P. Was my salesman... I was looking for a JEEP wrangle and after patiently working with me to find a JEEP I ...
Excellent, Chase answered all my questions,, I came on my motorcycle, I'll be there tomorrow morning with my pick up, to possibly, trade in..
It took longer than I expected but they had a lot of recall work to do and were professional and courteous. Gave me a car so that I could go get lunch. Would highly recommend.
Chase Paulson was a pleasure to work with in our search for a Jeep Wrangler. It was a pleasant surprise to work with someone in sales that was not playing games.
Chase Paulson treated us very well in our search for a Jeep Wrangler. His no nonsense approach was enlightening to see.
You need it they can get it.
Had a great experience with Chase Paulson and Bernard's in New Richmond, WI. 2nd time around with him and his team. Thank you!
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