Customer Testimonials
Great place to buy a new or used vehicle.
Definitely 5 out of 5. The staff was very kind and helpful. They helped make the whole process easy, especially our salesperson, David Johnson. Thank you for your help.
My wife and I purchased a used Wrangler from Bernards. The purchase process was very pleasant, and every employee we worked with was professional and courteous. We never felt a bit of pressure or hustle, and my salesman Dave Jensen was great to deal with. Unfortunately the check engine light came on soon after we purchased it. I reached out to Dave he assured me they would take care of it, and they did. What more could I ask for from a auto dealer? Thanks to everyone there, as honest as they come.
Friendly. Easy to work with. When I bought my truck, they washed it, armor alled it and fueled it up!
We just purchased our 3rd vehicle in 5 years at Bernard's and had nothing less than an amazing experience. From Mark, our salesperson, to Matthew our finance person, everything was fast, easy and wonderful. We love our truck and will be back when we need another vehicle.
Ken J & everyone at Bernard's did a fabulous job to get me the truck I need for my business. I can't wait to do repeat business with them for years to come. Thanks Guys!
Very friendly and helpful staff. Waiting room clean and comfortable while you wait for service to get done.
I'm a little tardy with this review...a few weeks agoI needed help with retrieving my Jeep key fob, it was nearly closing time, but Mark Flatten went well out of his way to help me get into my Jeep!!! Outstanding customer service!!
Bernard's has the best sales, parts and service departments around!!! I bought the best minivan there and LOVE it!! Every experience has been awesome; however, George in parts went above and beyond to help. Then I spoke with his boss Todd to give a shout out for George and he was highly appreciative. You can tell that Bernards values their great employees. I highly recommend Bernards for your next car purchases, sale, service or parts YOU WILL BE IMPRESSED and keep coming back!
Ordered a new Hellcat from Mark. He was very professional and answered all of my annoying questions. It was a very good experience. When I came to pick it up the car was clean, and ready to rock. The entire crew from finance to service was top notch. Made my dream of owning a custom ordered Hellcat come true. Now to enjoy it with family.
I did not have an appt but they got me right in for a tire rotation, oil change and new cabin air filter. The techs are fast polite and friendly. This is my 4th Ram I have purchased from Bernard's as well. Every experience with this dealership has been excellent.
Seriously, one of the best experiences buying a vehicle that I have had. Chase was a fantastic salesman to help guide you through the decision-making process. Very informative finance department that helps ensure that you are moving in the right direction. They treat you extremely well and don't use high-pressure sales tactics.
Really great experience working with Chase and Zach. We were working with multiple dealerships trying to find the right fit and these guys went above and beyond to serve us. Chase was willing to stay late and go in on his day off to help make this a timely purchase for our family. Best car buying experience yet. Highly recommended 👍
Great service and super quick. We worked with Matthew and Brendan and they made it a fun and enjoyable experience. Highly recommend!!!
Brendan in sales and Matt in finance were both spectacular to work with. Will purchase a vehicle here again.
I cannot say enough about my Detailing experience with Bernard's. Parker Olson drove me to my job and also delivered my Jeep when it was done. I Soo appreciated his kindness. And the detailing is Phenomenal!! It's like having a new car again!! It was a rough winter with the interior of my car and it now looks Like Summer inside.. Highly recommend their detailing..You will not be disappointed😊 Next winter I'll have it done mid-season. My car and myself will appreciate the 'breath of Fresh Air's. .Thank You Bernard's Crew!!
Best car buying experience. Super fun staff. Great experience. Our family will be repeat customers moving forward
Excellent service excellent staff👍👍
I recently had the pleasure of purchasing a Jeep from Bernards and I must say, it was a wonderful experience from start to finish. The staff was incredibly friendly and knowledgeable, and they went out of their way to make sure I found the perfect vehicle for my needs. From the moment I stepped onto the lot, I felt welcomed and comfortable alot like family! Mark Flatten went well out of his way to make the experience one I wont forget, he was patient and attentive, and he really took the time to understand what I was looking for in ...
Even though I didn’t buy my truck through Bernard’s (ended up finding my truck on east coast), it was not possible without Chase’s help and guidance. For that, Chase has a customer and recommendation for life. I would not hesitate to recommend Chase for any friends, family or my kids in the future. Everything you’d want in a car salesman: no pressure, gave me the keys to test drive a truck as long as I wanted to, answered every question I had (like 2 hours’ worth), and searched the computer system for the “unicorn truck” I was ...
Being from New Richmond, my family and I have purchased a number of cars from Bernards. They are a class act, won't put you through the usual car sales techniques, and don't try to hide anything from you. We recently just bought another used vehicle from them and it was such an easy process. They are incredibly accommodating!
We would like to Thank the Bernard’s crew in service for outstanding care & concern for their customers, a big shoutout to Nick in service for his part in our repairs it’s greatly appreciated & will continue to deal with them & refer others .. Thanks again !! Cory & Denise Cook Update : it won’t let me leave another one so I’ll add to this one Brian in service again came thru to help us out Huge shoutout to him & Bernards again !! Thanks Brian for you help as always 😊
I recently purchased two vehicles from Chase Paulson at Bernard's Chrysler Dodge Jeep Ram and had an exceptional experience on both occasions. I selected Bernard's, and specifically reached out to Chase, after reading really positive reviews from other buyers. For our Jeep, Chase tracked down the exact vehicle we wanted at another dealership (since they didn't have our preferred color on the lot) and took care of all the details on our behalf so it was a seamless dealer swap and buy process. For our Ram truck, Chase worked with me on a few options before we ...
We worked with chase and it was a super fast and easy process, I was 16 looking to take out my first loan and he was able to point me in the direction of some very nice yet affordable cars, I ended up with a 2016 Chrysler 200 limited and I love it!
A+ #1 first time at Bernard's it was absolutely amazing 👏 good job
I have bought my last two vehicles from Bernard’s. I bought my current vehicle there a year ago and absolutely love it, and have not had any issues. More recently we purchased a vehicle for my daughter. I worked with Chase on both of the purchases. He is honest and has integrity. There was no pressure to purchase either. The whole process was easy and fast. Great place to buy a vehicle, highly recommended!!
great people and a pleasure to do business with.
Had the best deal for the car I wanted in the whole northland. Great service by Chase and was very reliable and fast with the process. Well worth the 3 hour drive to get.
Always a great experience in the express lane
Called at 8:30 in the morning and talked to Chase about a Jeep listed on the website and that I wanted it pending a test drive by the wife and said I would be there at about 3:30. 5:00 that night we drove the new Jeep home. Chase was great to work with through the day when I called a couple of times getting financing all lined up so we would be all pre approved.
Absolutely incredible experience from start to finish. I’d encourage anyone in the area looking to buy a new vehicle to reach out to Bernard’s. Specifically, ask for Chase - best salesman I’ve ever worked with. Never once doubted the fact that he had my best interests in mind throughout the entire process. Not only did I meet an incredible salesman and person, I found an amazing friend in the process. Again…if you are in the market for a vehicle, I can’t recommend Chase and Bernard’s highly enough!
Great experience purchasing a used car from Bernard's. Shout out to Mathew who entertained us all through our paperwork making it such an enjoyable experience!! Chase for all of your help, patience and getting our deal done! Bernard's is the best!!
Drove over an hour to go see Mark today to look at a truck that is hard to find. I was amazed. No hassle, no pressure. Found a great deal and every person was friendly and welcoming. Several people stuck around after their closing time to make it possible for us to drive it home today. The finance lady was fast and knowledgeable. What an amazing group of people to work with.
Chase is great to work with. We told him what we were looking for and he found us exactly what we wanted. This was our second vehicle we have purchased from Bernard's and I can say with confidence that we will be back in the future.
Quick and friendly service, upfront about pricing and recommended maintenance. Will be bringing my Ram back for years to come.
I purchased a 2017 Chevy Silverado from these guys a year ago this month. This was before trucks prices went bazerk... had some trouble with it, they replaced my spark plugs and wires at no cost to me... now just a month ago my oil pump exploded. With only a little over 104,000 miles on it... They picked it up from the dealership it was at, brought it all the way to New Richmond, drove 30 miles out of there way, to drop off a loaner car for me!! They worked very hard on getting me a fair price on my broken truck, ...
There is nothing like going to a place you will absolutely know you will get great service. It is hard to go the extra mile and take care of issues, but the employees at Bernard’s do just that. They have always found just the right vehicle and I have never left feeling dissatisfied. Chase Paulson has sold us several vehicles with a smile on his face, and real concern for what we wanted, and needed. The service crew has alway kept our vehicles up and running. We have sent many people here and they agree, this is a great ...
Always love to do business with Bernard's! Chase Paulson is knowledgeable, friendly, and is an absolute wonderful human. You can never go wrong with choosing Chase and Bernard's!
I worked with Chase over the span of about a month. Gave him info about what I needed in a truck and he pointed me in the right direction. Test drive a few different trucks and eventually bought the last one I drove. Chase and staff made the process super simple and straight forward. Got me a nice truck for a competitive price. And always felt welcome to stop in and ask any questions or see any vehicle that I was interested in. Would recommend Chase to someone looking for new vehicle.
I met with Chase and told him some general things in what we were looking for in a truck. After that I test drive a few vehicles over the span of a few weeks and he was very helpful in answering questions, pointing me in the right direction, and assisting me in any way necessary. After driving the truck I eventually bought, I knew that was the one I wanted and Chase guided me through the process in a simple and straight forward way. If you want an honest, open and transparent car buying experience reach out to Chase and ...
Chase at Bernard’s is the most honest sales guy we've known! He always gives 110% to meet the needs of our family. He will be straight with you up front from comparing vehicles to buying vs. leasing. There's never been any question about whether he has our best interest in mind. #loyal #local #Cut2TheChase
absolutely the best sales team to work with , have purchased 9 vehicles from them since 2015 couldn't be more satisfied !
Absolutely an amazing place to work with. I went in here to test drive the 2022 Jeep Compass and everyone was super welcoming and made the process very easy. I immediately fell in love with the compass so Ken helped me with the next steps. It was my first time purchasing a car so it was an intimidating experience but with Ken's help it was actually a breeze!! While we were working through the paperwork they made sure my car was clean and ready to go!! Ken went over any questions I had and more. He made sure that I ...
Have had two very great experiences with Bernards service department. Each time the work requested was done in a timely and satisfactory manner. Will be taking my car no where else for service. THANKS GUYS!
My husband & I had a great trade-in/purchasing experience at Bernard's today. Everyone we came in contact with from the moment we walked into the doors were extremely friendly & helpful from the front desk staff, to our amazing sales consultant Chase Paulson, to their business manager Matthew Fell, to the service center supervisor! Chase Paulson was a great sale consultant to work with. He didn't make us feel pressured for the sale, but was available to answer any questions we had. He talked us through the purchase agreement & made us feel confident in our trade ...
Worked with Matthew in finance with a somewhat odd refinance. He was very helpful and was more than understanding of my situation. Very happy with my experience with Bernards and Matt.
Just recently dealt with Ken to purchase a Chrysler Pacifica and have nothing but good things to say! He made the process as easy as it could be and I'm so impressed with this dealership. 😊
Awesome service by the Bernard's collision center after our recent deer collision with our new Jeep. We dropped off the vehicle on Sept 28th and it was completed midday on the 30th and it looks great. What an awesome experience! From our purchase experience last fall, with our service visits for oil changes, and now with the repairs, we are 100% satisfied with Bernard's. Thanks everyone!
Great people and great experience!
Ordered a 2021 Ram 2500 Laramie from Chase Paulson in the sales/leasing department back in January 2021. The ENTIRE ordering process was seamless working with Chase and I didn't feel any pressure from him. He helped me talk through what I wanted and helped me get what I wanted at a price I wanted to pay. He provided me updates almost DAILY on the order status! Phenomenal experience working with Chase. Fast forward to receiving the truck, 2500 miles into owning the truck, I had some issues come up that required warranty work. Jay, the service manager, was outstanding getting my vehicle ...
We recently bought a new Jeep Wrangler 4xe (Hybrid) and LOVE the vehicle. As always, the service provided by everyone at Bernards was incredible. The team was so helpful at every step - providing information in advance, answering all our questions and providing assistance to make the whole experience as seamless and smooth as possible. From the time we started our decision process to managing our trade-in and on the day of pickup, everyone was helpful, engaged and wonderful; Mark Flatten and Dena Beise are best in class. Thank you Bernards Northtown!
For starters our sales guy ken was fantastic.real pleasant to talk to made my son very comfortable.matt in finance couldn't of made any easier for my son he explained everything to a t very nice young man over all it was great i will be back
They did an amazing job detailing my car! I will definitely go again!
I had received a notice from NHSA for an airbag recall on my 2010 Dodge Challenger. I went to the service center during the later part of July and the service center had to special order the airbag which took about three days. They sent a letter instead of calling or emailing me, which is okay. The service center seems to be a bit overwhelmed as they said the scheduling was not open until two weeks after the day I had called. I was scheduled to bring in the vehicle between 7:30 AM - 8:00 AM. I brought the vehicle in at 7:38 AM ...
after weeks of looking for the right van for my wife Chase was awesome helping us get her into hands down I'll keep coming back
After the sheer volume of salesmen I’ve talked to from various dealerships in the last few months, I would absolutely recommend everyone to check out Bernard’s. Chase was great to work with, being extremely helpful answering all 500 questions we had and making the whole process incredibly easy. Absolutely thrilled with our new truck!
Great staff, especially Kenny J. Always buy my vehicles here!
Unbelievably amazing customer service! We worked with Kenny. He helped us with even the difficult questions (that many often assume a dealership would want to keep quiet or close to their chest). It felt like he was on our side! Right from the get go he connected with us and then when it was time to talk business, he had the same kind and warm demeanor. What a wonderful place to purchase a vehicle. Highly recommend!!
Great experience. Very helpful staff. They really go the distance.
Just wanted to say what an incredible experience I had at Bernard's! Mark Flatten took incredible care of my wife and I, he came in on his afternoon off to personally do the delivery on our new Wrangler! Matt in finance had all the paperwork ready to go for us and everything was smooth and easy! Mark even followed up with us to make sure we made it home ok and to see if we had any other questions about our new Jeep! I am in the retail business also and I would highly recommend Bernard's to anyone! ...
Awesome service for my dodge, Thank you guys!! Have a great day🌝
Amazing customer service. They take the time to explain everything. They are honest and compassionate. The were very knowledgeable about their vehicles, and the products they offer. They catered to my daughter's every need when it came to what she needed and what she could afford. Chase and Matthew answered all our nervous questions and then some. They took the time to go over the car again, have it detailed, and a fresh oil change. At one point I remember telling the salesman about how my daughter loved dragonflies. It meant something very meaningful to her.... On the way ...
Chase helped us find exactly what we were looking for! He is very knowledgeable and great to work with. We love our new Jeep and will recommend him and Bernards Always! We also recommend the entire sales and service team! Thank you for the great car buying experience!
I will be the first to admit I am super picky about my Jeeps and dealers! I will go to no one other than Chase Paulson at Bernards in the WI/MN area! He does not push me to spend more and listens to exactly what I want! #Cut2TheChase
Chase went above and beyond to help Us out today! Best experience at a dealership I’ve ever had. Left happy in my brand new Ram warlock!
Fixed the van great! I wish they would've comped the diagnostic charge since I had all the work done there. Other card dealership diagnose the privilege and then fix it and take the diagnostic fee off. Not Bernards.
Superior service! I felt like I was buying a car from a friend rather than a salesmen. Folks at Bernard’s are honest and don’t try to up-sell all the unnecessary bells and whistles. I absolutely love the Civic I got from this dealership. It was the best deal in a 100-mile radius (and I checked three major sites)!
The Sales staff was amazing, but the financing didn't go as smoothly. They work with such a large selection of finance companies, that they may not always check the one you want. I had asked if they worked with my bank early in the process, but didn't specifically request that they check with them when we put the deal together the following day. When I asked what the rate was at my bank, they didn't have it, but did offer me a discount, that they thought would be close to what I would get at mine, so ...
I have been going to Bernard's for years. We have not bought all of our vehicles through them, but we always get them serviced at Bernard's. We've had cars where they were nearly totalled, deer catastrophes, and simple maintenance. Not only are repairs done in a timely manner, but they communicate with us, offer a rental when possible, and most importantly, they do stellar work! I've recommended them to many others, and will again and again. Great company!
Bernard's is the first time I haven't felt pressured into making a sale on the spot. Everyone is friendly and care about the customer. Wouldn't buy from anywhere else again.
Looking for a low-pressure, honest, friendly salesman who won’t play games and upsell on every little thing? Chase Paulson is your guy! Chase sold me a Dodge Durango and throughout my buying experience, he was friendly, efficient, and attentive- all while juggling multiple customers! I’d recommend asking for Chase if your looking for a new vehicle!
Chase has always been so great to work with! He always goes above and beyond to find what is right for you! Highly recommend him!
Chase was great to work with! We love the vehicle and will definitely be back in the future. Great people and service all around!! Highly recommend.
I decided to test drive a vehical from here on a whim,i have dealt with a few dealerships in the past and didn't have the greatest experiences with those, that was not the case here. As soon as i walked in it felt calm,no pressure,i was helped with getting into the test drive quickly, then met my sales person, again didnt feel pressured at all, the next day i made up my mind and Chase had me driving away in my new purchase in a few hours,which in my mind was fast. I highly recommend ...
Buying a minivan was actually FUN thanks to Chase and his team at Bernards! I would highly recommended Bernards to anyone who is looking to make a vehicle purchase. I never felt pressure to make a decision either way, but felt totally comfortable with their non sales approach . At my request Chase dug out the big red bow for a picture opportunity before I left! 🙂
The only place to shop for a vehicle! They go above and beyond any other dealership.
sales staff are amazing,friendly, service is fast, i highly recomend dealing with chase!
Chase was so great to work with! This was my first big adult purchase and he walked me through everything and made everything as easy as possible. Bernard's is a great place to buy a car I 10/10 recommend to everyone 🙂
Best service ever! Thank you Benny:)
Chase was quick and right to the point. I showed up and the car was started, clean, and ready to test drive. He puts 100% into his job and he worked hard to get me the car that I wanted. He is a great guy! I will recommend Chase with confidence to my friends and family.
They are great dealership they helped you out
Everyone from the receptionist to sales and finance were very pleasant and great to work with. First time we haven’t bought a Ford in over 25 years. Definitely will be back! Thank you Chase for the great experience!
The best experience right here!! Ken helped us find the right vehicle for us!! He answered all our questions!! Finally found the Jeep for us. We would totally recommend Bernards to our friends and family. Matt from Finance too! Thank you so much KEN for the pleasant experience!!
Had exceptional customer service buying a new Jeep Wrangler and traded my Cherokee. Bought it from Mike M. and he was great to work with, along with Matt in finance. Can’t wait to continue getting my new Wrangler serviced at Bernards!
My husband and I were referred to Chase Paulson by a friend that has done business with the dealership for years. We were looking for a new SUV or 4x4. We talked to Chase and let him know our budget and what we were looking for. He zoomed in on our wish list. He had 2 vehicles running and ready for our test drive appointment when we arrived. We were in/out done deal within an hour! Fast, friendly, professional service! Highly recommend!