Customer Testimonials
Chase has always been so great to work with! He always goes above and beyond to find what is right for you! Highly recommend him!
I decided to test drive a vehical from here on a whim,i have dealt with a few dealerships in the past and didn't have the greatest experiences with those, that was not the case here. As soon as i walked in it felt calm,no pressure,i was helped with getting into the test drive quickly, then met my sales person, again didnt feel pressured at all, the next day i made up my mind and Chase had me driving away in my new purchase in a few hours,which in my mind was fast. I highly recommend ...
Chase was great to work with! We love the vehicle and will definitely be back in the future. Great people and service all around!! Highly recommend.
Buying a minivan was actually FUN thanks to Chase and his team at Bernards! I would highly recommended Bernards to anyone who is looking to make a vehicle purchase. I never felt pressure to make a decision either way, but felt totally comfortable with their non sales approach . At my request Chase dug out the big red bow for a picture opportunity before I left! 🙂
The only place to shop for a vehicle! They go above and beyond any other dealership.
Chase was so great to work with! This was my first big adult purchase and he walked me through everything and made everything as easy as possible. Bernard's is a great place to buy a car I 10/10 recommend to everyone 🙂
Best service ever! Thank you Benny:)
Chase was quick and right to the point. I showed up and the car was started, clean, and ready to test drive. He puts 100% into his job and he worked hard to get me the car that I wanted. He is a great guy! I will recommend Chase with confidence to my friends and family.
Everyone from the receptionist to sales and finance were very pleasant and great to work with. First time we haven’t bought a Ford in over 25 years. Definitely will be back! Thank you Chase for the great experience!
The best experience right here!! Ken helped us find the right vehicle for us!! He answered all our questions!! Finally found the Jeep for us. We would totally recommend Bernards to our friends and family. Matt from Finance too! Thank you so much KEN for the pleasant experience!!
Had exceptional customer service buying a new Jeep Wrangler and traded my Cherokee. Bought it from Mike M. and he was great to work with, along with Matt in finance. Can’t wait to continue getting my new Wrangler serviced at Bernards!
Chase is a wonderful guy to work with. Up front, no BS and makes the process as easy as possible. Honestly, we went back to Bernard's for this reason. He made the first buy easy as well as the second. Really like the folks at Bernard's and recommend them to everyone. Make sure to ask for Chase 🙂
Chase is a hard-working ,genuine and honest sales person who I would highly recommend to anyone looking to purchase a vehicle! He is a family-oriented man who helps his customers find what they are looking for!
Good service.
Great guy to work with, he was never pushy, very patient, and helped me get the exact truck I was looking for. This was the second vehicle Chase has helped us purchase and both were very smooth transactions. 10/10
Chase was great! We recently bought a 2017 Dodge Durango R/T and Chase made the process so quick and easy. Such a great experience and we will continue to tell people to go talk to Chase at Bernard’s in New Richmond when they are looking for a new vehicle. Thank you!!
Good service
Very friendly, and did what it took to get me help on my vehicle
Can’t speak for sales or anything beyond parts dept. but I went in to purchase a part for a truck that was a “dealer-only” part as no one else offers it at all except the dealer. Junk yards nearby also didn’t have a truck new enough with a compatible part, so I was forced to purchase the axle nut from the dealer. It was an expensive for just being a fairly simple axle nut. Over the phone I *heard* the price was about $53. When I went in, I was now told it was $63. I told the parts guy ...
I had the best experience working with both Chase and Dena at Bernards. They are true professionals and made the entire experience a great one which is not the experience I've had in the recent past. Going forward I will make sure to spread the word to my friends and family that they are the folks to contact for their next vehicle!
Worked with me for a few months making sure I bought what I really wanted. Stayed patient and was very cordial! 10/10 would go again!
Great Service and Coffee!
Everyone there is there to help you with your needs. Best new prices I could find. Worth driving to
Chase is awesome. My brother-in-law referred me to Chase after he and my sister had both worked with him. He’s a true gem! Very laid back, reliable, friendly, knowledgeable and fun to work with. I highly recommend him!
Chase definitely goes the extra mile! Quick and easy process for sure!
My story of purchasing a vehicle was certainly not a typical one. After 15 years of living abroad, I decided to move back to the Twin Cities. I knew that I would be in need of a vehicle, and luckily received a tip from a local family member to pay a visit to Bernard's in New Richmond, specifically, Mark Flatten. I came to the Twin Cities a few months before the move and met with Mark at the dealership. We agreed that we would once again connect via email 1-2 months before my arrival to order the truck. What a ...
My story of purchasing a vehicle was certainly not a typical one. After 15 years of living abroad, I decided to move back to the Twin Cities. I knew that I would be in need of a vehicle, and luckily received a tip from a local family member to pay a visit to Bernard's in New Richmond, specifically, Mark Flatten. I came to the Twin Cities a few months before the move and met with Mark at the dealership. We agreed that we would once again connect via email 1-2 months before my arrival to order the truck. What a ...
Chase was wonderful to work with! Fair, kind and a hard worker. He also put safety first during the pandemic and made sure it was safe and quick to purchase the new vehicle.
Everytime I go there it's a very pleasant experience!! From being greeted for an oil change, having to chat about service or hanging out with Todd Nielsen, who is an awesome employee, it's always been a great experience!!!
I came to fix my transmission's pan leak and they took care of it. Came last minute to check a noise on my jeep's differential and they pointed out the problem at not charge. Very nice and professional people. Recommended!
Chase took care of every piece of our transaction quickly and efficiently, without the pushy sales feeling that I’ve encountered in other buying processes. Purchasing my Jeep was the smoothest vehicle purchase transaction I’ve ever encountered. We asked for a couple of things to be looked at on the vehicle, and Chase and the service team made it happen all the same day. We can’t thank Chase enough for his excellent service!
Chase always goes above and beyond. You tell him what you want and he will find it! I would suggest Chase to anyone and everyone!
This was my first new car purchase in years. Chase made the decision to upgrade and get what I really wanted. Thanks for everything!!!! We will be back
Just purchased the third vehicle for my household from Bernards. We worked with Chase Paulson and Parker Olson and we couldn’t be happier with their responsiveness, recommendations and low pressure personalities. The service received at Bernards is second to none, from their sales team to their parts department; I have received nothing but exceptional service and look forward to working with them again in the future.
Chase was extremely helpful, made great recommendations and was always available when I wanted to meet or ask questions. Cannot imagine working with anyone else.
Friendly place.
Chase was great to work with! We were in and out of the dealership fairly quick and everyone was great. He was very personable and was able to answer all our questions. We love our new van!
Very quick and easiest car buying experience we’ve ever had. Chase was professional and responsive. Being an out of state purchase, I had questions. No problems whatsoever. Smooth transaction. We wouldn’t hesitate to purchase from Chase and Bernard’s again. Ryan, the finance person was prepared and also professional. Our previous two vehicle purchases almost ended in the finance office. This experience and transaction was completely opposite to what I was expecting.
I felt like Chase really wanted us to get the best deal we could! Very helpful and a pleasure to work with. I would shop there again!
UPDATE...Aug 5th 2020: I'm giving a shout out to Ben In the drive up oil change area! He is a breath of fresh air! There has been times when my greeting from the employees in that area are short and dismissive...Ben was quick to greet last week with my oil change and tire rotation... and just as kind today for a replacement part ! That response goes a longway ! Thanks again Ben, you made my day! ........ Chase P. Was my salesman... I was looking for a JEEP wrangle and after patiently working with me to find a JEEP I ...
Excellent, Chase answered all my questions,, I came on my motorcycle, I'll be there tomorrow morning with my pick up, to possibly, trade in..
It took longer than I expected but they had a lot of recall work to do and were professional and courteous. Gave me a car so that I could go get lunch. Would highly recommend.
Chase Paulson treated us very well in our search for a Jeep Wrangler. His no nonsense approach was enlightening to see.
You need it they can get it.
We’ve been buying from Bernard’s for years- because they are good people! The best customer service, we always leave happy and feel well taken care of. We won’t go anywhere else. Ask for Mark 😀
This was the best experience I have ever had. Everyone at Bernard's, specifically Mark and Zach, went above and beyond to help me search for the perfect Jeep for me. They allowed me to view and drive the car multiple times, they showed me all of its features, and they truly were amazing at fixing the parts that needed to be replaced. The Jeep needed a new Bluetooth module and Bernard's went out of their way and across the cities to get this part for me, which was on back order. They gave me more than an excellent ...
This was the best experience I have ever had. Everyone at Bernard's, specifically Mark and Zach, went above and beyond to help me search for the perfect Jeep for me. They allowed me to view and drive the car multiple times, they showed me all of its features, and they truly were amazing at fixing the parts that needed to be replaced. The Jeep needed a new Bluetooth module and Bernard's went out of their way and across the cities to get this part for me, which was on back order. They gave me more than an excellent ...
Very nice and polite to customers Wait on you immediately no waiting and quick service.
Parker went above and beyond to help my wife and I.
Best dealership in the midwest! Best people and service around!
We would like to Thank everyone in the service department that went out of there way to help two stranded tourist. We lost two tires about a mile from your dealership. CTK towed us to your dealership on Sunday night. When we called Monday morning the 22nd of June they were very helpful in finding us four new tires for our Jeep Grand Cherokee and made a point of getting us the same tires that were already on the Jeep. They sent someone to St. Louis Park to pick up the tires and as soon as they were back started ...
This was bar non the best experience I have ever had with a dealership! Chase was a pleasure to meet and work with, a truly awesome guy. I committed to the purchase site unseen because of the trust I felt in Chase over the phone.
This dealership was awesome there was no pressure to buy anything and everyone was so happy to help find the perfect vehicle. Definitely recommend Bernard's.
Chase made it so easy to find a car for college! I absolutely love it and would recommend him to anyone looking for a vehicle!
Worked with Chase last week on two sales and he was the BEST. Genuine, friendly, easy to work with and very professional! Went out of his way to help answer questions, etc. Never felt rushed or pressured. Will definitely be back and would highly recommend!
I had my baby with me to get an oil changed and they were very accommodating.
Can't thank Chase and everyone at Bernard's enough for the exceptional service I have received. You guys are great!
Chase was Awesome! My son was looking for a particular car. We search all over and found the perfect car on CARFAX! We got pre-approved before making the hour drive. Meet with Chase and the rest is history. The entire staff was great! My son is so HAPPY! 😊
Extremely friendly and helpful staff and great deals!
Called and spoke with Mark Flatten some time ago. Had a great time with him right away. Finally decided to purchase a new truck and contacted Mark again and he was as helpful and kind as the first time. Got the truck I wanted. Mark went over everything thoroughly, answered my questions and made it all easy. Nate was also a pleasure to work with. I have used Bernards for parts regularly and some service. A new purchase has added to the great service I have always received.
Purchased my 2020 Jeep Cherokee from Bernards, Chase was so nice to work with and not pushy or rushed me. Best vehicle purchasing experience ever.
Went to look at a used Jeep we found on cars .com for my daughter. Wife and daughter did a pre-look and had a great experience working with Chase. The Jeep was clean and as described and we went back to purchase the next day. Quick and painless - we had our financing figured out ahead of time and were able to get the process done in about an hour.
Always very helpful. Chase does a great job
Chase has been absolutely wonderful with our car shopping experience. From beginning to end was great! we purchased our last 3 vehicles through him and we couldn’t be more happy!
Chase was an absolute gentleman who led me through the buying process from start to finish with no pressure to buy whatsoever. After buying my 2016 Ram from him I would strongly recommend if you are looking for any Ram, Dodge, Jeep or Chrysler vehicle to get in touch with him. Great guy!
I am 47 and have bought more than a few cars over the years. Since becoming a regular customer at Bernards and eventually Chase Paulson, I can honestly say I will never go anywhere else. My kids will buy their cars from there if I have anything to say about. Chase is always accommodating and always willing to go the extra mile to make a deal work for everyone. He is just a genuinely good person. Bernards is hands down the best car buying and service department I have ever dealt with. Need a new or used car? Go there!!!!
Friendly environment, Got a great deal on a new 2500 Ram truck!!!
I have bought and leased over a dozen cars and trucks here got help with warranty from mark flatten today went out of his way to help me I’ll be re leasing one of my vehicles in a couple months I don’t even look at other options first class business thanks Ryan Fitzgerald
Bought a truck from Chase and it was an extremely easy process. Highly recommended!
I'm sorry...it should have been 5 stars. My phone glitched when I was trying to rate my experience.
Great Family to buy a car from!
What a great experience! Chase was professional, helpful and well educated on the vehicles in the lot. I'll be back again! Thanks so much for making the car purchase process so enjoyable!
Love their service center.
Chase got me the deal I wanted. I was very strict on what I wanted my monthly payment to be. He was able to meet that. I’m very happy with my Ram.
I was coming from a Ford truck to Ram. I worked with Chase Paulson who I highly recommend. He knew his stuff and cut right to the chase, he helped me choose my new Ram. I called prior to get some info on a certain truck and when I arrived the truck was up front ready to go. I priced it out over 150 miles and they offered me the best price in the region. Definitely ask for Chase
I was coming from a Ford truck to Ram. I worked with Chase Paulson who I highly recommend. He knew his stuff and cut right to the chase, he helped me choose my new Ram. I called prior to get some info on a certain truck and when I arrived the truck was up front ready to go. I priced it out over 150 miles and they offered me the best price in the region. Definitely ask for Chase.
Quick oil change and tire rotation, little spendy but worth it for the time you are there
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