Customer Testimonials

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Google Jul 16, 2022

Drove over an hour to go see Mark today to look at a truck that is hard to find. I was amazed. No hassle, no pressure. Found a great deal and every person was friendly and welcoming. Several people stuck around after their closing time to make it possible for us to drive it home today. The finance lady was fast and knowledgeable. What an amazing group of people to work with.

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Google Jul 4, 2022

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DealerRater Jul 1, 2022

Chase is great to work with. We told him what we were looking for and he found us exactly what we wanted. This was our second vehicle we have purchased from Bernard's and I can say with confidence that we will be back in the future.

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Google Jun 21, 2022

Quick and friendly service, upfront about pricing and recommended maintenance. Will be bringing my Ram back for years to come.

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Google Jun 11, 2022

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Google Jun 11, 2022

I purchased a 2017 Chevy Silverado from these guys a year ago this month. This was before trucks prices went bazerk... had some trouble with it, they replaced my spark plugs and wires at no cost to me... now just a month ago my oil pump exploded. With only a little over 104,000 miles on it... They picked it up from the dealership it was at, brought it all the way to New Richmond, drove 30 miles out of there way, to drop off a loaner car for me!! They worked very hard on getting me a fair price on my broken truck, ...

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Google May 27, 2022

There is nothing like going to a place you will absolutely know you will get great service. It is hard to go the extra mile and take care of issues, but the employees at Bernard’s do just that. They have always found just the right vehicle and I have never left feeling dissatisfied. Chase Paulson has sold us several vehicles with a smile on his face, and real concern for what we wanted, and needed. The service crew has alway kept our vehicles up and running. We have sent many people here and they agree, this is a great ...

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Google May 10, 2022

Always love to do business with Bernard's! Chase Paulson is knowledgeable, friendly, and is an absolute wonderful human. You can never go wrong with choosing Chase and Bernard's!

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Google May 10, 2022

I worked with Chase over the span of about a month. Gave him info about what I needed in a truck and he pointed me in the right direction. Test drive a few different trucks and eventually bought the last one I drove. Chase and staff made the process super simple and straight forward. Got me a nice truck for a competitive price. And always felt welcome to stop in and ask any questions or see any vehicle that I was interested in. Would recommend Chase to someone looking for new vehicle.

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Facebook May 10, 2022

I met with Chase and told him some general things in what we were looking for in a truck. After that I test drive a few vehicles over the span of a few weeks and he was very helpful in answering questions, pointing me in the right direction, and assisting me in any way necessary. After driving the truck I eventually bought, I knew that was the one I wanted and Chase guided me through the process in a simple and straight forward way. If you want an honest, open and transparent car buying experience reach out to Chase and ...

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Google May 1, 2022

Chase at Bernard’s is the most honest sales guy we've known! He always gives 110% to meet the needs of our family. He will be straight with you up front from comparing vehicles to buying vs. leasing. There's never been any question about whether he has our best interest in mind. #loyal #local #Cut2TheChase

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Facebook Apr 24, 2022

absolutely the best sales team to work with , have purchased 9 vehicles from them since 2015 couldn't be more satisfied !

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Facebook Apr 24, 2022

Excellent customer service!

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Google Apr 19, 2022

Absolutely an amazing place to work with. I went in here to test drive the 2022 Jeep Compass and everyone was super welcoming and made the process very easy. I immediately fell in love with the compass so Ken helped me with the next steps. It was my first time purchasing a car so it was an intimidating experience but with Ken's help it was actually a breeze!! While we were working through the paperwork they made sure my car was clean and ready to go!! Ken went over any questions I had and more. He made sure that I ...

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Google Feb 23, 2022

Have had two very great experiences with Bernards service department. Each time the work requested was done in a timely and satisfactory manner. Will be taking my car no where else for service. THANKS GUYS!

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Google Jan 20, 2022

My husband & I had a great trade-in/purchasing experience at Bernard's today. Everyone we came in contact with from the moment we walked into the doors were extremely friendly & helpful from the front desk staff, to our amazing sales consultant Chase Paulson, to their business manager Matthew Fell, to the service center supervisor! Chase Paulson was a great sale consultant to work with. He didn't make us feel pressured for the sale, but was available to answer any questions we had. He talked us through the purchase agreement & made us feel confident in our trade ...

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Google Dec 2, 2021

Worked with Matthew in finance with a somewhat odd refinance. He was very helpful and was more than understanding of my situation. Very happy with my experience with Bernards and Matt.

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Google Nov 8, 2021

Just recently dealt with Ken to purchase a Chrysler Pacifica and have nothing but good things to say! He made the process as easy as it could be and I'm so impressed with this dealership. 😊

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Google Oct 1, 2021

Awesome service by the Bernard's collision center after our recent deer collision with our new Jeep. We dropped off the vehicle on Sept 28th and it was completed midday on the 30th and it looks great. What an awesome experience! From our purchase experience last fall, with our service visits for oil changes, and now with the repairs, we are 100% satisfied with Bernard's. Thanks everyone!

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Facebook Sep 28, 2021

Great people and great experience!

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Google Sep 27, 2021

Ordered a 2021 Ram 2500 Laramie from Chase Paulson in the sales/leasing department back in January 2021. The ENTIRE ordering process was seamless working with Chase and I didn't feel any pressure from him. He helped me talk through what I wanted and helped me get what I wanted at a price I wanted to pay. He provided me updates almost DAILY on the order status! Phenomenal experience working with Chase. Fast forward to receiving the truck, 2500 miles into owning the truck, I had some issues come up that required warranty work. Jay, the service manager, was outstanding getting my vehicle ...

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Google Sep 17, 2021

We recently bought a new Jeep Wrangler 4xe (Hybrid) and LOVE the vehicle. As always, the service provided by everyone at Bernards was incredible. The team was so helpful at every step - providing information in advance, answering all our questions and providing assistance to make the whole experience as seamless and smooth as possible. From the time we started our decision process to managing our trade-in and on the day of pickup, everyone was helpful, engaged and wonderful; Mark Flatten and Dena Beise are best in class. Thank you Bernards Northtown!

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Google Sep 2, 2021

For starters our sales guy ken was fantastic.real pleasant to talk to made my son very comfortable.matt in finance couldn't of made any easier for my son he explained everything to a t very nice young man over all it was great i will be back

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Google Aug 25, 2021

They did an amazing job detailing my car! I will definitely go again!

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Google Aug 9, 2021

I had received a notice from NHSA for an airbag recall on my 2010 Dodge Challenger. I went to the service center during the later part of July and the service center had to special order the airbag which took about three days. They sent a letter instead of calling or emailing me, which is okay. The service center seems to be a bit overwhelmed as they said the scheduling was not open until two weeks after the day I had called. I was scheduled to bring in the vehicle between 7:30 AM - 8:00 AM. I brought the vehicle in at 7:38 AM ...

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Facebook Aug 3, 2021

after weeks of looking for the right van for my wife Chase was awesome helping us get her into hands down I'll keep coming back

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Facebook Jul 17, 2021

After the sheer volume of salesmen I’ve talked to from various dealerships in the last few months, I would absolutely recommend everyone to check out Bernard’s. Chase was great to work with, being extremely helpful answering all 500 questions we had and making the whole process incredibly easy. Absolutely thrilled with our new truck!

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Google Jun 12, 2021

Great staff, especially Kenny J. Always buy my vehicles here!

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Google May 22, 2021

Unbelievably amazing customer service! We worked with Kenny. He helped us with even the difficult questions (that many often assume a dealership would want to keep quiet or close to their chest). It felt like he was on our side! Right from the get go he connected with us and then when it was time to talk business, he had the same kind and warm demeanor. What a wonderful place to purchase a vehicle. Highly recommend!!

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Facebook May 9, 2021

Great experience. Very helpful staff. They really go the distance.

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Google Apr 30, 2021

Just wanted to say what an incredible experience I had at Bernard's! Mark Flatten took incredible care of my wife and I, he came in on his afternoon off to personally do the delivery on our new Wrangler! Matt in finance had all the paperwork ready to go for us and everything was smooth and easy! Mark even followed up with us to make sure we made it home ok and to see if we had any other questions about our new Jeep! I am in the retail business also and I would highly recommend Bernard's to anyone! ...

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Google Apr 27, 2021

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Google Apr 22, 2021

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Google Apr 19, 2021

Awesome service for my dodge, Thank you guys!! Have a great day🌝

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Google Apr 11, 2021

Amazing customer service. They take the time to explain everything. They are honest and compassionate. The were very knowledgeable about their vehicles, and the products they offer. They catered to my daughter's every need when it came to what she needed and what she could afford. Chase and Matthew answered all our nervous questions and then some. They took the time to go over the car again, have it detailed, and a fresh oil change. At one point I remember telling the salesman about how my daughter loved dragonflies. It meant something very meaningful to her.... On the way ...

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Google Apr 11, 2021

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DealerRater Apr 9, 2021

Chase helped us find exactly what we were looking for! He is very knowledgeable and great to work with. We love our new Jeep and will recommend him and Bernards Always! We also recommend the entire sales and service team! Thank you for the great car buying experience!

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DealerRater Apr 9, 2021

I will be the first to admit I am super picky about my Jeeps and dealers! I will go to no one other than Chase Paulson at Bernards in the WI/MN area! He does not push me to spend more and listens to exactly what I want! #Cut2TheChase

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Google Apr 6, 2021

Very impressed with David and Andy! Super great sales people to work with. Looked at 10-15 dealerships in MN before coming here and could not deal with the pushy sales and lack of vehicle knowledge/transparency in MN. Bernards was very transparent on all vehicle and maintenance upkeep related questions I needed answered. They also addressed 2 issues with the vehicle I purchased prior to me buying which was a windshield crack, and a pull in the vehicle that ended up requiring new tires. This was the first dealership that was willing to work with me on vehicle issues prior to ...

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Facebook Apr 4, 2021

Chase went above and beyond to help Us out today! Best experience at a dealership I’ve ever had. Left happy in my brand new Ram warlock!

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Google Apr 4, 2021

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Google Apr 2, 2021

Fixed the van great! I wish they would've comped the diagnostic charge since I had all the work done there. Other card dealership diagnose the privilege and then fix it and take the diagnostic fee off. Not Bernards.

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Google Mar 20, 2021

Superior service! I felt like I was buying a car from a friend rather than a salesmen. Folks at Bernard’s are honest and don’t try to up-sell all the unnecessary bells and whistles. I absolutely love the Civic I got from this dealership. It was the best deal in a 100-mile radius (and I checked three major sites)!

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Google Mar 17, 2021

The Sales staff was amazing, but the financing didn't go as smoothly. They work with such a large selection of finance companies, that they may not always check the one you want. I had asked if they worked with my bank early in the process, but didn't specifically request that they check with them when we put the deal together the following day. When I asked what the rate was at my bank, they didn't have it, but did offer me a discount, that they thought would be close to what I would get at mine, so ...

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Google Mar 17, 2021

I have been going to Bernard's for years. We have not bought all of our vehicles through them, but we always get them serviced at Bernard's. We've had cars where they were nearly totalled, deer catastrophes, and simple maintenance. Not only are repairs done in a timely manner, but they communicate with us, offer a rental when possible, and most importantly, they do stellar work! I've recommended them to many others, and will again and again. Great company!

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Google Mar 13, 2021

Bernard's is the first time I haven't felt pressured into making a sale on the spot. Everyone is friendly and care about the customer. Wouldn't buy from anywhere else again.

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Google Mar 13, 2021

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DealerRater Mar 8, 2021

Looking for a low-pressure, honest, friendly salesman who won’t play games and upsell on every little thing? Chase Paulson is your guy! Chase sold me a Dodge Durango and throughout my buying experience, he was friendly, efficient, and attentive- all while juggling multiple customers! I’d recommend asking for Chase if your looking for a new vehicle!

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DealerRater Feb 26, 2021

Chase has always been so great to work with! He always goes above and beyond to find what is right for you! Highly recommend him!

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Google Feb 20, 2021

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Google Feb 20, 2021

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DealerRater Feb 17, 2021

Chase was great to work with! We love the vehicle and will definitely be back in the future. Great people and service all around!! Highly recommend.

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DealerRater Feb 17, 2021

I decided to test drive a vehical from here on a whim,i have dealt with a few dealerships in the past and didn't have the greatest experiences with those, that was not the case here. As soon as i walked in it felt calm,no pressure,i was helped with getting into the test drive quickly, then met my sales person, again didnt feel pressured at all, the next day i made up my mind and Chase had me driving away in my new purchase in a few hours,which in my mind was fast. I highly recommend ...

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DealerRater Feb 17, 2021

Buying a minivan was actually FUN thanks to Chase and his team at Bernards! I would highly recommended Bernards to anyone who is looking to make a vehicle purchase. I never felt pressure to make a decision either way, but felt totally comfortable with their non sales approach . At my request Chase dug out the big red bow for a picture opportunity before I left! 🙂

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Google Feb 13, 2021

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Google Feb 13, 2021

The only place to shop for a vehicle! They go above and beyond any other dealership.

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Facebook Feb 12, 2021

sales staff are amazing,friendly, service is fast, i highly recomend dealing with chase!

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DealerRater Feb 10, 2021

Chase was so great to work with! This was my first big adult purchase and he walked me through everything and made everything as easy as possible. Bernard's is a great place to buy a car I 10/10 recommend to everyone 🙂

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Google Feb 6, 2021

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Google Feb 4, 2021

Best service ever! Thank you Benny:)

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DealerRater Feb 3, 2021

Chase was quick and right to the point. I showed up and the car was started, clean, and ready to test drive. He puts 100% into his job and he worked hard to get me the car that I wanted. He is a great guy! I will recommend Chase with confidence to my friends and family.

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Facebook Jan 30, 2021

They are great dealership they helped you out

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DealerRater Jan 29, 2021

Everyone from the receptionist to sales and finance were very pleasant and great to work with. First time we haven’t bought a Ford in over 25 years. Definitely will be back! Thank you Chase for the great experience!

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Google Jan 29, 2021

The best experience right here!! Ken helped us find the right vehicle for us!! He answered all our questions!! Finally found the Jeep for us. We would totally recommend Bernards to our friends and family. Matt from Finance too! Thank you so much KEN for the pleasant experience!!

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Google Jan 29, 2021

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Google Jan 27, 2021

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Google Jan 23, 2021

Had exceptional customer service buying a new Jeep Wrangler and traded my Cherokee. Bought it from Mike M. and he was great to work with, along with Matt in finance. Can’t wait to continue getting my new Wrangler serviced at Bernards!

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Facebook Jan 23, 2021

My husband and I were referred to Chase Paulson by a friend that has done business with the dealership for years. We were looking for a new SUV or 4x4. We talked to Chase and let him know our budget and what we were looking for. He zoomed in on our wish list. He had 2 vehicles running and ready for our test drive appointment when we arrived. We were in/out done deal within an hour! Fast, friendly, professional service! Highly recommend!

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DealerRater Jan 14, 2021

Chase is a wonderful guy to work with. Up front, no BS and makes the process as easy as possible. Honestly, we went back to Bernard's for this reason. He made the first buy easy as well as the second. Really like the folks at Bernard's and recommend them to everyone. Make sure to ask for Chase 🙂

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DealerRater Jan 14, 2021

Chase is a hard-working ,genuine and honest sales person who I would highly recommend to anyone looking to purchase a vehicle! He is a family-oriented man who helps his customers find what they are looking for!

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Google Jan 13, 2021

Good service.

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DealerRater Jan 8, 2021

Great guy to work with, he was never pushy, very patient, and helped me get the exact truck I was looking for. This was the second vehicle Chase has helped us purchase and both were very smooth transactions. 10/10

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DealerRater Jan 8, 2021

Chase was great! We recently bought a 2017 Dodge Durango R/T and Chase made the process so quick and easy. Such a great experience and we will continue to tell people to go talk to Chase at Bernard’s in New Richmond when they are looking for a new vehicle. Thank you!!

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Google Dec 30, 2020

Good service

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Google Dec 23, 2020

Very friendly, and did what it took to get me help on my vehicle

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DealerRater Dec 18, 2020

Worked with me for a few months making sure I bought what I really wanted. Stayed patient and was very cordial! 10/10 would go again!

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DealerRater Dec 17, 2020

I had the best experience working with both Chase and Dena at Bernards. They are true professionals and made the entire experience a great one which is not the experience I've had in the recent past. Going forward I will make sure to spread the word to my friends and family that they are the folks to contact for their next vehicle!

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Google Dec 12, 2020

Great Service and Coffee!

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Google Dec 9, 2020

Everyone there is there to help you with your needs. Best new prices I could find. Worth driving to

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DealerRater Dec 8, 2020

Chase is awesome. My brother-in-law referred me to Chase after he and my sister had both worked with him. He’s a true gem! Very laid back, reliable, friendly, knowledgeable and fun to work with. I highly recommend him!

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Google Dec 8, 2020

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Google Dec 3, 2020

Chase definitely goes the extra mile! Quick and easy process for sure!

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Cars Dec 1, 2020

My story of purchasing a vehicle was certainly not a typical one. After 15 years of living abroad, I decided to move back to the Twin Cities. I knew that I would be in need of a vehicle, and luckily received a tip from a local family member to pay a visit to Bernard's in New Richmond, specifically, Mark Flatten. I came to the Twin Cities a few months before the move and met with Mark at the dealership. We agreed that we would once again connect via email 1-2 months before my arrival to order the truck. What a ...

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Google Nov 29, 2020

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DealerRater Nov 25, 2020

Chase was wonderful to work with! Fair, kind and a hard worker. He also put safety first during the pandemic and made sure it was safe and quick to purchase the new vehicle.

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Google Nov 11, 2020

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Google Nov 6, 2020

Everytime I go there it's a very pleasant experience!! From being greeted for an oil change, having to chat about service or hanging out with Todd Nielsen, who is an awesome employee, it's always been a great experience!!!

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Google Nov 5, 2020

I came to fix my transmission's pan leak and they took care of it. Came last minute to check a noise on my jeep's differential and they pointed out the problem at not charge. Very nice and professional people. Recommended!

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DealerRater Nov 3, 2020

Chase took care of every piece of our transaction quickly and efficiently, without the pushy sales feeling that I’ve encountered in other buying processes. Purchasing my Jeep was the smoothest vehicle purchase transaction I’ve ever encountered. We asked for a couple of things to be looked at on the vehicle, and Chase and the service team made it happen all the same day. We can’t thank Chase enough for his excellent service!

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Google Nov 3, 2020

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DealerRater Oct 25, 2020

Chase always goes above and beyond. You tell him what you want and he will find it! I would suggest Chase to anyone and everyone!

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DealerRater Oct 24, 2020

This was my first new car purchase in years. Chase made the decision to upgrade and get what I really wanted. Thanks for everything!!!! We will be back

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Google Oct 23, 2020

Just purchased the third vehicle for my household from Bernards. We worked with Chase Paulson and Parker Olson and we couldn’t be happier with their responsiveness, recommendations and low pressure personalities. The service received at Bernards is second to none, from their sales team to their parts department; I have received nothing but exceptional service and look forward to working with them again in the future.

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DealerRater Oct 23, 2020

Chase was extremely helpful, made great recommendations and was always available when I wanted to meet or ask questions. Cannot imagine working with anyone else.

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Google Oct 21, 2020

Friendly place.

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Facebook Oct 20, 2020

Thank you everyone at Bernards for making the transition to my new van seamless! We are very happy with the service! Thank you Chase for helping us find our perfect van.

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DealerRater Oct 20, 2020

Chase was great to work with! We were in and out of the dealership fairly quick and everyone was great. He was very personable and was able to answer all our questions. We love our new van!

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Google Oct 13, 2020

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Google Oct 3, 2020

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DealerRater Sep 13, 2020

Very quick and easiest car buying experience we’ve ever had. Chase was professional and responsive. Being an out of state purchase, I had questions. No problems whatsoever. Smooth transaction. We wouldn’t hesitate to purchase from Chase and Bernard’s again. Ryan, the finance person was prepared and also professional. Our previous two vehicle purchases almost ended in the finance office. This experience and transaction was completely opposite to what I was expecting.

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